IT Support Engineer

Job Functions / Responsibilities:

• Handling and Addressing User request related to IT Equipment's (Desktop/Laptop and other peripherals).

• Monitoring, Acknowledge and troubleshooting the server and services alerts received on monitoring platforms.

• Ensure maximum uptime and availability of the service to the user by resolving issue.

• Need to work with core team during any other technical issues.

• Should be first point of contact to resolve or respond to any query or issues faced by other department.

• Ensure and follow all the Operational processes and Escalation Matrix.

• Addressing the issue related to Hardware, Software and Basic Networking

• Be the 1st responder for any IT issues reported by the user

• Escalate and work with core team for any issues related to Active Directory, network, storage and servers.

• Provide quick resolution or else escalate the issue to supervisor in timely manner for any issue reported.

• Should be able to take the ownership of any issue reported and be on it till the issue is resolved.

• Help Create technical documentation.

Requirements:

• Should have good knowledge of Desktop Operating System (Windows 10,

  Ubuntu, etc.)

• Should have knowledge of Server Operating System (Windows Server 2019, Centos, Ubuntu, etc.)

• Should have the knowledge of computer hardware parts.

• Excellent problem-solving and multitasking skills.

• Customer oriented attitude.

• Ready to work in any shift as well as Weekends.

• Knowledge of network security practices and anti-virus program

Other Skills :

• Telephone etiquette

• Fluency in English Communication.

• Ability to balance multiple priorities.

• Strong analytical and problem-solving skills.

• Ready to work in 24*7 Shifts.