IT Support Engineer

We are looking for an IT Support Engineer with hands-on experience in server room administration, structured cabling, active network equipment, and day-to-day IT support. The ideal candidate will have at least 2 years of experience handling enterprise network protocols, server hardware, and AV/IT meeting space equipment.

Key Responsibilities

• Network & Server Management:
• Configure, deploy, and troubleshoot Layer 2/Layer 3 network switches, routers, and enterprise firewalls.
• Monitor network stability, manage IP address assignments, VLAN configurations, and dedicated Internet Leased Lines (ILL).
• Maintain server room environments, patch panels, server racks, and online UPS backup systems.
• Ensure structured cabling standards and tidy patch cord management across server racks and workstations.
• Systems & Meeting Room Infrastructure:
• Support smart meeting rooms, interactive displays (e.g., MAXHUB, Zoom Rooms, Teams CVI), and peripheral AV devices.
• Oversee end-user hardware deployments, including workstations, monitor setups, and PDU power distribution.
• Assist with access control platforms and server room environmental monitoring systems.
• Troubleshooting & Operational Support:
• Provide Tier-1/Tier-2 technical support to end-users during business hours, resolving desktop, network, and connectivity issues.
• Coordinate with OEMs, vendors, and ISP providers for hardware replacement, RMA, and link downtime escalations.
• Maintain technical documentation, node calculation sheets, and asset inventory records.

Required Skills & Qualifications

• Experience: Minimum 2+ years of hands-on experience in IT infrastructure, networking, and server maintenance.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, VLANs, routing, and basic firewall policies.
• Hardware: Familiarity with rack mounting, patch panels, switches, PDUs, and UPS systems.
• Audio-Visual / Collaboration: Basic experience configuring conference room hardware and video conferencing systems is an advantage.
• Certifications (Preferred): CCNA, CompTIA Network+, or equivalent OEM certifications.
• Soft Skills: Strong communication skills, problem-solving mindset, and ability to coordinate directly with clients and vendors.

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person