IT Support Administrator

IT Support Administrator

Job Description

Full time | Job location - Chennai, India

We are looking for a skilled and proactive IT System Administrator to join our team with 2 - 3 years of experience. The ideal candidate will have hands-on experience in managing and maintaining IT infrastructure across Windows, Linux, and macOS platforms. This role involves administering system resources, ensuring network and system security, and providing support to internal teams to maintain a secure and efficient IT environment.

Skills you must possess

• Strong knowledge of Windows Server and Active Directory administration
• Basic understanding of Ubuntu system administration
• Solid experience managing macOS systems in a business environment
• Understanding of basic networking concepts like firewall, switches, APs etc.
• Experience with backup/ recovery tools
• Knowledge of system monitoring tools
• Ability to independently function
• Strong communication skills
• Time management skills and attention to detail

What you will do

• Install, configure, and maintain systems across Windows Server, Ubuntu and macOS environments.
• Provide technical support for end-users, including but not limited to troubleshooting issues with laptops, desktops, printers, network, access control devices etc.
• Manage user accounts, permissions, and access controls via Active Directory.
• Monitor system performance and ensure system availability and reliability.
• Apply patches and updates to systems and software in a timely and secure manner.
• Troubleshoot and resolve hardware, software, and network issues across all supported platforms.
• Assist users with software applications and ensure proper functionality.
• Maintain security standards by implementing firewalls, antivirus solutions, and intrusion detection systems.
• Perform secure data wiping on end-of-life devices and storage media in accordance with company policies and industry best practices
• Carry out factory resets of devices prior to reassignment, disposal, or resale to ensure complete data removal and restore default configurations.
• Manage IT inventory and peripheral devices.
• Provide Tier 2/3 technical support to staff as needed.
• Document system configurations, processes, and procedures for internal use.
• Maintaining service requests and real time update of internal documentation.
• Coordinate with vendors for hardware repairs or replacements as needed.
• Communicate technical solutions to non-technical users in a clear and understandable manner.
• Stay informed about emerging technologies.
• Share knowledge with team members and contribute to the continuous improvement of the support team.
• Evaluate vendor performance and recommend improvements or changes as necessary.
• Maintain inventory of assets.

Achievements

• Bachelor's degree in IT, Computer Science, Information Systems, Network Administration.

• Strong record of achievements in academic and extracurricular activities.
• Additional technical qualifications, courses or certifications are a plus.

Additional requirements

• Flexible/ willingness to travel.
• Work from the client's location if required.

What you will get

• Defined growth path for commitment and hard work.
• Conducive learning environment
• Active encouragement to seek and expand technical and executive skills.