Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less
Company Description Scrrum Labs provides software solutions, IT services, digital marketing, and recruitment services for businesses of all sizes. Located in Gurugram, the company offers quick and transparent project delivery processes that exceed client expectations. The organization has the tools, expertise, and IT support necessary for building or growing successful businesses. Role Description This is a full-time hybrid role for a Magento/Adobe Developer with 4-5 years of experience. The Developer will be responsible for day-to-day tasks such as developing and maintaining Magento Community Website and collaborating with cross-functional teams, and ensuring the performance, quality, and responsiveness of applications. The position is based in Gurugram with the flexibility for some work from home. Qualifications Magento and Adobe Development skills. Migration of Adobe Commerce to Magento Community. Magento Community Extensions for B2B. Integration with Celigo & Netsuite. Deployment of Magento to GCP or AWS. Setting up Deployment Pipeline for smoother future deployments. Experience with web development and e-commerce platforms. Knowledge of PHP and MySQL. Problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work independently and in a team. Bachelor's degree in Computer Science, IT, or related field. (ref:hirist.tech) Show more Show less
Company Description Scrrum Labs is a provider of software solutions, IT services, digital marketing, and recruitment services for businesses of all sizes. With a focus on quick and transparent project delivery, we pride ourselves on exceeding client expectations with our expertise and support in building successful businesses. Role Description This is a full-time hybrid role for a Business Development Specialist at Scrrum Labs. The role is located in Gurugram but allows for some work from home. The Business Development Specialist will be responsible for lead generation, market research, customer service, and utilizing analytical skills to drive business growth. Qualifications Analytical Skills and Market Research abilities Strong Communication and Customer Service skills Experience in Lead Generation Ability to work independently and as part of a team Knowledge of IT services and software solutions is a plus Bachelor's degree in Business, Marketing, or related field
📍 Location: Gurugram (Near Huda City Center Metro) – Hybrid (2 days/week in office) 💼 Employment Type: Full-time We are looking for a detail-oriented QA Engineer with strong expertise in manual and automation testing . The role involves testing web and mobile applications, validating APIs, ensuring great user experiences, and working on performance testing. Responsibilities: Perform Manual Testing of web and mobile applications. Conduct API Testing using Postman/JMeter. Validate UI/UX flows for usability and consistency. Execute cross-browser and cross-device testing with BrowserStack. Work with Appium on BrowserStack for mobile automation testing. Develop and execute JMeter scripts for performance testing. Collaborate with developers and product teams to identify, reproduce, and track bugs. Document test cases, test results, and prepare reports. Maintain Kanban board for bugs/improvements/feature tracking. Required Skills & Tools: Manual Testing expertise. API Testing (Postman). UI/UX Testing. Hands-on experience with BrowserStack (Web & Appium). Performance testing with JMeter scripts. Strong analytical and problem-solving skills. Good To Have: Experience with CI/CD pipeline integration. Familiarity with Agile/Scrum methodologies. Knowledge of automation frameworks. Strong communication and teamwork skills. Why Join Us? Hybrid work setup (flexibility with 2 days/week in office at Gurugram). Work with modern tools and challenging projects. A collaborative and growth-driven culture.