IT ServiceMax Technical Analyst

As an IT Service Technical Analyst at Johnson Controls in Pune, India, your role will involve assisting in the analysis, design, and implementation of IT solutions to meet business requirements. You will collaborate with stakeholders, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities: - Assist in analyzing user requirements and develop functional specifications for IT solutions. - Provide support for IT systems, including troubleshooting and resolving technical issues. - Collaborate with cross-functional teams to ensure seamless integration of IT solutions. - Document processes, procedures, and system configurations for reference and training. - Stay updated with the latest technology trends and best practices in IT. Qualifications Required: - Bachelor's degree in IT, Computer Science, or equivalent experience. - 1 to 3 years of experience in IT support or a related field. - Strong troubleshooting skills with knowledge of various operating systems. - Familiarity with IT service management tools and ticketing systems. - Excellent communication skills and the ability to work with both technical and non-technical users. - Proactive attitude with a focus on continuous improvement. Johnson Controls has been recognized as a Great Place to Work-Certified from Oct 2023 to Oct 2024 and honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers!,