IT Receptionist/Telecaller/Front Desk Executive

As an IT Receptionist/Telecaller/Front Desk Executive, you will be the first point of contact for our clients and vendors. Your role is essential in delivering exceptional customer service, managing communications efficiently, and providing support to our IT team. Your responsibilities will include answering and directing incoming calls to the relevant departments, offering information about the company's services, and resolving client inquiries. Additionally, you will be responsible for scheduling appointments, maintaining IT staff calendars, managing correspondence such as emails and messages, and ensuring a tidy and organized front desk area. Collaboration with the IT team to assist in ongoing projects and initiatives is a key part of your role. Administrative tasks like filing, data entry, and other duties as assigned by management will also be part of your responsibilities. To qualify for this position, you should have a Graduate, Post-graduate, High school diploma or equivalent qualification; a degree in a related field would be advantageous. Previous experience in a receptionist or telecaller role, particularly in an IT environment, is preferred but not mandatory. Strong verbal and written communication skills, proficiency in the MS Office Suite, excellent organizational abilities, and the capacity to multitask effectively are essential for this role. You should be comfortable working both independently and as part of a team, and possess a friendly and approachable demeanor. In return, we offer a competitive salary and benefits package, opportunities for professional development and growth, a supportive and inclusive work environment, and any additional perks or benefits that our company provides. If you are interested in this opportunity, please share your profiles at neelamg@rootsquare.net or dpurohit@rootsquare.net. We look forward to potentially having you join our team.,