IT Product Owner - Quote-to-Cash

IT Product Owner (Quote to Cash)

This role requires a strong understanding of agile principles, excellent stakeholder management skills, and a deep passion for building scalable and user-focused IT products.

We are looking for candidates that have prior IT product ownership experience and/or operational experience in the following domains:

• Configure, Price, Quote (CPQ)
• Order Management & Fulfillment
• Licensing, Entitlements & Provisioning
• Hardware Logistics
• Sales Incentive Compensation

Responsibilities:

• Define and communicate the product vision, strategy, and roadmap to align with organizational goals.
• Act as the primary bridge between business stakeholders and the IT delivery team, ensuring product objectives are met.
• Create, prioritize, and maintain the product backlog, incorporating business needs, user feedback, and technical considerations.
• Develop clear and concise user stories, acceptance criteria, and success metrics.
• Collaborate with cross-functional teams including engineering, operations, and business stakeholders to gather requirements and drive alignment.
• Champion the voice of the customer, advocating for user experience enhancements and product improvements.
• Work closely with the IT development team to ensure the timely delivery of high-quality products and services.
• Actively participate in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives.
• Analyze product performance and leverage data-driven insights to drive continuous improvement.
• Ensure IT products and services adhere to compliance, governance, and security standards.
• Own the product s value proposition and expected ROI, ensuring alignment with business objectives.
• Clearly articulate the rationale behind product decisions, ensuring all stakeholders understand the why and the intended benefits.

Requirements:

• 10+ years of experience in IT product management, product ownership, or as a business/process subject matter expert.
• 5+ years of experience delivering successful outcomes in complex projects.
• Proven track record of working in agile environments and effectively managing product backlogs.
• Strong understanding of IT systems, applications, and services.
• Excellent communication and stakeholder management skills, bridging the gap between technical teams and business leaders.
• Strong process mapping, analytical and problem-solving abilities, leveraging data to drive informed decisions.
• Proficiency with agile project management tools such as Jira, Confluence, or similar platforms.
• Tenacious problem-solver, comfortable making decisions amid uncertainty.
• Skilled in leading brainstorming sessions, requirements gathering, and design feedback.
• Exceptional listening comprehension and empathy.
• Clear, concise, and articulate written and verbal communication.
• Strong bias for action and results-oriented mindset.
• Fluent in English.

Preferred Skills & Expertise:

• Strong understanding of product operating models and experience transitioning from project-based to product-focused IT delivery.
• Knowledge of enterprise SaaS applications (e.g., Salesforce, CPQ Applications, Workday, NetSuite) and their integrations.
• Experience in user journey mapping, Lucid process design, and driving customer-centric solutions.
• Relevant certifications, such as Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Manager, are a plus.
• Familiarity with governance, compliance frameworks, and privacy laws, including but not limited to: NIST 800-53, ISO/IEC 27001, SOC 2, SOX, GDPR, CCPA/CPRA.

Education:

• Bachelor s degree (BSc) preferred.