IT Ops Service Delivery- ERP

• Manages a group of intermediate level IT employees.
• Participate as a key member of an IT Management Team.
• Responsible for financial management including AOP, budget management, and forecasting.
• Responsible for People Management including work plan development, performance management, and people development.
• Responsible for team building and development including organization structure, recruiting, global team management.
• Compile and present Management Reports on team performance including metrics, deliverable status, etc.
• Communicate status to senior management.
• Accountable for Six Sigma training, usage and goal attainment for the team.
• Ensure team adherence to all IT processes, policies, and procedures including IT Security.
• Responsible of IT Controls compliance for the team.
• Engagement with customers in their respective function or business area.
• Governance/Leadership for all program/projects executed or supported by their teams.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject required.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Significant level of relevant work experience, including supervisory experience, required. Broad business knowledge required.
• Good understanding of business processes pertaining to SAP ERP HANA platform and Manufacturing as part of domain knowledge.
• Has good understanding of the SAP end-to-end offering; Demonstrates expertise on the SAP platform
• Should have 10+ yrs of experience with 5+ as a program manager leading large SAP implementations and support.
• Excellen communication skills and shouldbe able to manage business stakeholders independently. Drive decisions in a support model where necessary.
• Actively contributes to knowledge, process improvements, simplification.
• Is highly proactive with compelling propositions for continuous improvement.
• Proposes innovative solutions; Contributes, where relevant, to external communication (points of view and awareness operations) in their domain.
• Takes data driven constructive decisions to meet business objectives; Demonstrates end to end ownership and accountability; Is open to feedback.
• Oversees performance (profitability, lead-times, quality) within their scope. Should have very good understanding of project finances.
• Identifies and manages alerts at management level; Manages reporting tasks for their entity; Identifies and controls risks.
• Understands Cummins ecosystem quickly and able to get things done through formal & informal network, both at global and local levels.
• Adapts to changes in business/ people/ technology/ ecosystem.
• Responsible in their domain for organising assignments or projects, teams as well as staffing optimization.
• Should have managed large follow the support engagements with proficiency in ITIL framework
• Lead a combination of internal teams and external vendors.
• Should be able to lead teams to deliver business outcomes and commitments
• Ideates in design, development and implementation of best practice solutions and improvements to SCM and cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain.
• Lead production support and business operations support for global support.
• Should be able to work in multiple shifts in a follow the sun model.
• SAP Certification is mandatory.