Posted:1 day ago|
Platform:
Work from Office
Full Time
Manage Escalation process, including coordination of the meetings, review of escalation file content and closure. Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis. Experience with multi-vendor product escalations Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers. Drive Asset Management & Vendor management. Timely basis reporting and cordination. Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification. Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences. Should also possess good communication skills. In addition, they are responsible customer requirement. Ensures timely closure of escalation cases. Coordinated for the RCA and submit the same to the customer. Good Communication skills and ability to coordinate with customer stakeholders. Call Logging with Vendor. Call Monitoring & Escalation Contract Monitoring – Hardware & Software Reports and MIS
Orange Business Services
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