IT Migration - IT Server Platform

Job Description

Roles and Responsibilities: Manage IT server operations for the Hyderabad site and support operations from Pune. Lead incident and problem management for the server domain, ensuring SLAs are met. Act as the primary point of contact for all Hyderabad-based server platform business support activities, coordinating with business units, vendors, and IT teams in India and the US. Monitor overall server platform performance, ensuring accountability for identifying and escalating problems. Provide technical guidance and collaborate with vendors and system support units to resolve complex server-related issues. Serve as an L3 escalation point for end-user computing issues (hardware/software). Administer and troubleshoot Active Directory configuration and routine server tasks. Coordinate with the core team for antivirus, DC, DNS, and DHCP-related activities. Understand and support MS Exchange-based messaging architecture. Provide hands-on support for: Storage systems (Dell EMC NAS, SAN) Backup solutions (e.g., Rubrik) Virtual environments (VMware) Server hardware and RAID configuration SQL Database clustering Document and manage all changes and problems, ensuring production is not impacted. Handle budgeting tasks, monthly accruals, and SLA definitions with business stakeholders. Coordinate Blackberry/smart device configurations with global IT teams. Create and maintain ISO 27001 and ISO 20000 documentation. Address Citrix and Azure VDI-related issues and support environments. Act as SPOC for internal/external audits and ensure audit compliance. Collaborate with IT procurement teams to manage server platform-related purchases. Conduct monthly/quarterly vendor performance reviews. Experience Requirement: 6-7 years of total IT infrastructure experience. 3-4 years of experience specifically in BPO/ITES environments. Hands-on experience with server operations, virtualization (VMware), storage, backup systems, and server hardware management. Exposure to ISO documentation practices and audit processes. Willingness to work in shifts aligned with US/India business hours.