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IT IS_Service Desk

3 - 5 years

5 - 7 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

/Mac OS

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide

    Level 1 support

    for IT incidents and service requests via phone, email, or ticketing systems.
  • Diagnose and resolve technical hardware and software issues for Windows/Mac OS, Microsoft 365, printers, VPN, and network connectivity.
  • Log all issues in the ITSM/ticketing system and ensure proper tracking and documentation.
  • Escalate unresolved issues to appropriate IT teams (Level 2/3) as needed.
  • Assist users with account setup, password resets, and software installations.
  • Maintain knowledge base articles and user guides.
  • Monitor system alerts and follow up on routine maintenance or outages.
  • Ensure SLAs are met and contribute to continuous service improvement.

Key Skills Required:

  • Knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
  • Basic understanding of networking (DNS, DHCP, VPN, Wi-Fi troubleshooting)
  • Experience with

    ticketing tools

    (e.g., ServiceNow, BMC Remedy, Jira Service Desk)
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP)

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