Job
Description
As an IT Support Specialist at Atlas Copco, your role is crucial in providing high-quality IT services to ensure competitiveness in an interconnected world. Reporting to the IT Manager in India, you will be responsible for the following key responsibilities: - Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests - Image, deploy, upgrade, and refresh PCs and manage assets - Administrate and solve incidents assigned to the local on-site support - Manage IT Assets using ServiceNow for any changes pertaining to assets allocated to location users - Capture all demands from various business units and escalate internally for timely delivery - Respond promptly to communications from business users regarding user requests or IT issues - Participate in small to medium-sized IT infrastructure projects and all local and global IT rollouts - Provide hands-on support to the infrastructure team with servers, storage, backup, network, telephony, and infrastructure - Advise customers and users on their IT needs and best practices - Establish and maintain strong relationships with local business - Provide local subject matter expertise on processes, technology, organization, and business - Continuously develop and improve on-site support service delivery - Collaborate with the Service Desk, Application Managers, IT Managers, and other stakeholders using the ITIL methodology for IT Service Management - Collaborate with peers at other locations for cross-functional support when necessary Moreover, you should have experience in the basic configuration of various PLM tools such as Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systems. Basic knowledge of server configuration, backup, data center infrastructure, networking, switching, LAN, and WAN is also required. In addition to the key responsibilities, the Skills & Experience Requirements for this role include: - Extended experience in successfully delivering IT services support - Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI, and SDLC) - Certification within ITIL (Foundation) is a benefit - Fluency in English, spoken and written, is a must - Resilience to cope with change in a fast-moving digital landscape - Innovative mindset, embracing digital transformation - Commitment to lifelong learning and career growth Atlas Copco values diverse experiences and perspectives, offering comprehensive compensation and benefits. Join us on this journey of providing leading-edge technology, innovative products, and best-in-class service to customers worldwide. Embrace a collaborative, inclusive, and flexible work environment while exploring opportunities to realize your passion. Start your journey today! As an IT Support Specialist at Atlas Copco, your role is crucial in providing high-quality IT services to ensure competitiveness in an interconnected world. Reporting to the IT Manager in India, you will be responsible for the following key responsibilities: - Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests - Image, deploy, upgrade, and refresh PCs and manage assets - Administrate and solve incidents assigned to the local on-site support - Manage IT Assets using ServiceNow for any changes pertaining to assets allocated to location users - Capture all demands from various business units and escalate internally for timely delivery - Respond promptly to communications from business users regarding user requests or IT issues - Participate in small to medium-sized IT infrastructure projects and all local and global IT rollouts - Provide hands-on support to the infrastructure team with servers, storage, backup, network, telephony, and infrastructure - Advise customers and users on their IT needs and best practices - Establish and maintain strong relationships with local business - Provide local subject matter expertise on processes, technology, organization, and business - Continuously develop and improve on-site support service delivery - Collaborate with the Service Desk, Application Managers, IT Managers, and other stakeholders using the ITIL methodology for IT Service Management - Collaborate with peers at other locations for cross-functional support when necessary Moreover, you should have experience in the basic configuration of various PLM tools such as Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systems. Basic knowledge of server configuration, backup, data center infrastructure, networking, switching, LAN, and WAN is also required. In addition to the key responsibilities, the Skills & Experience Requirements for this role include: - Extended experience in successfully delivering IT services support - Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI, and SDLC) - Certification within ITIL (Foundation) is a benefit - Fluency in English, spoken an
