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JENX Digitech Pvt Ltd
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IT Helpdesk Coordinator

IT Helpdesk Coordinator

JENX Digitech Pvt Ltd

0 years

|

1 - 0 Lacs

mumbai maharashtra

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

english microsoft office 12th pass in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Act as the first point of contact for IT-related issues and service requests.
Assign calls/tickets to the appropriate support team members based on priority and expertise.
Monitor and track calls to ensure resolution within agreed SLAs.
Coordinate with internal IT teams and vendors to resolve incidents and service requests.
Prepare and maintain MIS reports, dashboards, and call logs for management review.
Escalate unresolved issues to higher-level support or management as needed.
Ensure compliance with IT helpdesk processes, standards, and procedures.
Manage end-user support activities, including guiding users on IT-related queries and ensuring user satisfaction.
Maintain updated documentation of recurring issues and resolutions (Knowledge Base).
Conduct periodic reviews of helpdesk performance and suggest improvements.

Job Type: Full-time

Pay: ₹11,022.88 - ₹16,526.71 per month

Benefits:

Provident Fund

Work Location: In person

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JENX Digitech Pvt Ltd

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