Ensure the smooth operation of global internal Communication & Collaboration IT services, with a focus on E-Mail service
Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems
Monitor system performance and implement necessary updates and patches according to ITIL standards
Document features and changes for administrators and end users through manuals and SOPs (Standard Operating Procedures)
Provide second- and third-level support to end-users for communication and collaboration tools
Align with other IT teams to integrate communication tools with other systems
Collaborate as part of a global IT Communication & Collaboration service team

Your Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
510 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises), including related services such as Mail Archive, Active Directory, and Load Balancing
Deep knowledge of PowerShell scripting is required
In-depth skills related to the application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment
Proven experience with service management tools like ServiceNow
Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified)
Strong global communication and collaboration skills
Fluent English, spoken and written
High motivation to expand personal know-how and independently drive tasks

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