4 Application Operation Jobs

Your Tasks Ensure the smooth operation of global internal Communication & Collaboration IT services, with a focus on E-Mail service Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems Monitor system performance and implement necessary updates and patches according to ITIL standards Document features and changes for administrators and end users through manuals and SOPs (Standard Operating Procedures) Provide second- and third-level support to end-users for communication and collaboration tools Align with other IT teams to integrate communication tools with other systems Collaborate as part of a global IT Communication & Collaboration service team Your Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 510 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises), including related services such as Mail Archive, Active Directory, and Load Balancing Deep knowledge of PowerShell scripting is required In-depth skills related to the application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment Proven experience with service management tools like ServiceNow Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified) Strong global communication and collaboration skills Fluent English, spoken and written High motivation to expand personal know-how and independently drive tasks

Your Tasks Ensure the smooth operation of global internal Communication & Collaboration IT services, with a focus on E-Mail service Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems Monitor system performance and implement necessary updates and patches according to ITIL standards Document features and changes for administrators and end users through manuals and SOPs (Standard Operating Procedures) Provide second- and third-level support to end-users for communication and collaboration tools Align with other IT teams to integrate communication tools with other systems Collaborate as part of a global IT Communication & Collaboration service team Your Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 24 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises), including related services such as Mail Archive, Active Directory, and Load Balancing Deep knowledge of PowerShell scripting is required In-depth skills related to the application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment Proven experience with service management tools like ServiceNow Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified) Strong global communication and collaboration skills Fluent English, spoken and written High motivation to expand personal know-how and independently drive tasks

Application Support Specialist / IT Product Manager - J49093 Exp : 9 to 14 Years Job Location : Mumbai (Powai - Hiranandani) It is Work from Office role & 5 Days working Job Role: Supporting smooth application operation and development of small enhancements for multiple applications Taking over the internal product responsibility for Business managed applications (BMA), IT products or product groups Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility Escalation management regarding tickets or general issues, set up alignment calls with customers Taking responsibility for or participating in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing Advising business departments or IT colleagues on service offerings Collaborating in transition projects and in the further development of the service in general Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation Ensuring compliance based on internal and external regulations Required: University degree in IT or business information management or equivalent qualification Sound IT software development and cloud infrastructure experience as well as quality and result orientation Basic Experience in managing external service providers ideally in an offshore model Ability to think in a global meta-organizational as well as networked manner Talent in capture things quickly as well as structure and orchestrate topics Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Confidence, assertiveness and strong commitment Fluent command of Business English Cultural awareness Qualification BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

Application Support Specialist / IT Product Manager - J49093 Exp : 9 to 14 Years Job Location : Mumbai (Powai - Hiranandani) It is Work from Office role & 5 Days working Job Role: Supporting smooth application operation and development of small enhancements for multiple applications Taking over the internal product responsibility for Business managed applications (BMA), IT products or product groups Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility Escalation management regarding tickets or general issues, set up alignment calls with customers Taking responsibility for or participating in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing Advising business departments or IT colleagues on service offerings Collaborating in transition projects and in the further development of the service in general Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation Ensuring compliance based on internal and external regulations Required: University degree in IT or business information management or equivalent qualification Sound IT software development and cloud infrastructure experience as well as quality and result orientation Basic Experience in managing external service providers ideally in an offshore model Ability to think in a global meta-organizational as well as networked manner Talent in capture things quickly as well as structure and orchestrate topics Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Confidence, assertiveness and strong commitment Fluent command of Business English Cultural awareness Qualification BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other