IT Executive - Hotel

The IT Executive is responsible for managing, maintaining, and supporting all hotel IT systems to ensure smooth operations across Front Office, F&B, Housekeeping, Finance, and Management departments. The role includes resolving technical issues, maintaining networks, ensuring data security, and supporting hospitality-specific software like PMS, POS, IDS, and other operational applications.

Key Responsibilities1. System & Software Management

• Manage and support Property Management Systems (PMS) like IDS, Opera, or eZee PMS.
• Maintain POS systems used in restaurants, bars, and banquets.
• Monitor and update hotel operating systems, email services, and Microsoft tools.
• Install, configure, and troubleshoot hotel software and hardware.
• Maintain guest-facing technology like IPTV, Wi-Fi portals, loyalty apps, etc.

2. Network & Infrastructure Management

• Monitor and maintain LAN, WAN, Wi-Fi networks, routers, switches, and access points.
• Ensure smooth uptime, connectivity, and bandwidth allocation across the property.
• Manage firewall, VPN, and data security policies.
• Assist in CCTV system monitoring and maintenance.

3. Guest Technology Support

• Provide quick support to guests for internet connectivity, smart TV issues, and digital services.
• Ensure Wi-Fi performance across all guest rooms and public areas.

4. IT Support & Troubleshooting

• Provide daily technical support for all departments.
• Log and resolve IT tickets; escalate if needed.
• Maintain printers, biometric systems, laptops, desktops, and conference room equipment.

5. Data Security & Backup

• Implement and monitor data backup schedules.
• Ensure antivirus protection and system security measures.
• Maintain cybersecurity best practices and follow company IT policies.

6. Asset Management

• Maintain inventory of IT equipment, licenses, and consumables.
• Coordinate with vendors for repairs, AMC, and procurement.

7. Reporting & Documentation

• Prepare IT reports, downtime logs, and system performance summaries.
• Maintain documentation for network diagrams, SOPs, and configurations.

Skills & Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• 2–5 years of experience in hotel IT operations preferred.
• Strong knowledge of IDS, PMS, POS, and hotel systems.
• Good understanding of networking, switching, firewalls, and Wi-Fi technologies.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and coordination with hotel departments.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person