IT Business Analyst - Insurance Domain

Key Responsibilities:

• Gather requirements , analyze, and document business and system requirements for insurance IT projects.
• Collaborate with business teams to understand workflows, challenges, and opportunities for process improvements.
• Work with IT teams to define functional and technical specifications for policy administration, claims, underwriting, and other insurance-related systems.
• Assist in the design and implementation of system enhancements, integrations, and new technology solutions.
• Conduct feasibility studies, and impact assessments for proposed IT solutions.
• Define and validate test cases, support UAT (User Acceptance Testing), and validate system changes.
• Ensure compliance with regulatory requirements (IRDAI, IFRS, etc.) in all system implementations.
• Develop business process models, user stories (with acceptance criteria) , and use cases to guide development teams.
• Act as a liaison between business stakeholders, IT teams(Eng, QA, others) and vendors.
• Provide support for end-users on new system features and functionalities.

Required Skills Qualifications:

• Bachelor s/Master s degree in IT, Business Administration, Finance, or a related field.
• 10-12 years of experience as an IT Business Analyst in the insurance sector.
• Strong understanding of insurance processes (Health, General, or Reinsurance).
• Experience working with insurance IT systems such as Policy Administration, Claims, Underwriting, CRM, or Digital Portals.
• Proficiency in business analysis tools (JIRA, Confluence, Visio, etc.).
• Knowledge of Agile and Waterfall methodologies.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with API integrations, data migration, data mapping and automation tools.

Nice to have:

• Certifications such as CBAP, CCBA, or PMI-PBA.
• Experience in digital transformation, cloud-based insurance solutions.