IT Assoc Analyst

As the administrative point of contact for all updates, BAUs, and changes to the Fieldglass application, your key responsibilities will include designing and testing new features, reviewing and investigating integration errors, and identifying and implementing process enhancements. You will collaborate with a variety of stakeholders to prioritize system enhancement initiatives and manage Service Now Tickets for Quarterly Release Management and Testing. Additionally, you will be required to provide 24-hour support to cover the North America, Europe, and Asia markets. Working closely with business analysts, you will document and manage business and functional requirements to ensure seamless operations and system efficiency. Your role will encompass system administration and configuration, system analysis, integration development, technical documentation, global support, and collaboration with business analysts to analyze business processes and systems. You will identify inefficiencies, establish required controls, document procedures, and track KPIs. Your ability to translate business processes and requirements into functional specifications and configuration designs while adhering to design standards and best practices will play a crucial role in meeting client needs effectively. To excel in this role, you should have proficiency in SAP Fieldglass, MS Word, strong analytics skills, and experience in interface development. Your expertise in these areas will enable you to contribute significantly to the enhancement and optimization of the Fieldglass application and associated processes.,