IT Administrator

As an experienced IT Administrator at Instead, you will play a vital role in owning and managing our complete IT infrastructure and support operations to facilitate the continued growth of our global team. Your responsibilities will encompass ensuring seamless technology operations across our India and US offices, ranging from user hardware deployment to security implementations and cloud administration. Your contribution is crucial in enhancing our team's productivity and sustaining the robust technology foundation that drives our Instead platform and internal operations. Your key responsibilities will include: - Taking ownership of our entire IT infrastructure and support operations, encompassing user hardware acquisition, imaging, deployment, and remote management - Implementing and maintaining security measures like antivirus solutions and system updates - Managing Single Sign-On implementation (Okta) and ensuring ongoing maintenance - Administering gSuite and AWS for a limited set of services - Offering comprehensive hardware and software support to internal users across global teams - Developing and executing backup and recovery planning and procedures - Managing additional tools such as Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other business applications - Collaborating with various teams including Legal, Finance, IT, Marketing, Sales, and product teams on technical requirements - Overseeing release and environment deployments - Creating technical documentation and providing technical training to users - Defining requirements for technical projects and working closely with stakeholders To excel in this role, you should possess: - A Bachelor's degree or equivalent experience in IT or a related field - 4+ years of hands-on experience in IT Systems Administration and Support - Strong expertise in gSuite Administration - Experience with Single Sign-On implementations, particularly Okta - Proficiency in both MacOS and Windows platforms (primarily MacOS environment) - Experience in remote administration of hardware devices, including mobile devices - Working knowledge of dynamic dashboards and report builders - Proficiency in technical documentation and technical training - Experience in implementing and working within effective change management processes - Ability to handle multiple high-priority projects simultaneously - Capability to work with minimal supervision and define technical project requirements Desired qualifications that would be advantageous: - Experience with Salesforce administration - Experience in managing AWS resources and cloud infrastructure - Background in supporting distributed global teams - Experience in a startup or fast-growing technology company - Knowledge of security compliance and best practices - Familiarity with tax or financial technology environments Join Instead to: - Work on a cutting-edge tax tech platform that is revolutionizing the industry - Be part of a collaborative, mission-driven team - Avail competitive compensation and benefits - Access growth opportunities in technology infrastructure and operations - Contribute to building and scaling IT operations for a rapidly growing global company - Work with cutting-edge technology and support innovative product development Instead is an Equal Opportunity Employer - M/F/D/V. We entrust our team with sensitive information; therefore, all candidates who receive and accept employment offers must undergo a background check before joining us.,