2 Aws Resources Jobs

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

As an experienced IT Administrator at Instead, you will play a vital role in owning and managing our complete IT infrastructure and support operations to facilitate the continued growth of our global team. Your responsibilities will encompass ensuring seamless technology operations across our India and US offices, ranging from user hardware deployment to security implementations and cloud administration. Your contribution is crucial in enhancing our team's productivity and sustaining the robust technology foundation that drives our Instead platform and internal operations. Your key responsibilities will include: - Taking ownership of our entire IT infrastructure and support operations, encompassing user hardware acquisition, imaging, deployment, and remote management - Implementing and maintaining security measures like antivirus solutions and system updates - Managing Single Sign-On implementation (Okta) and ensuring ongoing maintenance - Administering gSuite and AWS for a limited set of services - Offering comprehensive hardware and software support to internal users across global teams - Developing and executing backup and recovery planning and procedures - Managing additional tools such as Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other business applications - Collaborating with various teams including Legal, Finance, IT, Marketing, Sales, and product teams on technical requirements - Overseeing release and environment deployments - Creating technical documentation and providing technical training to users - Defining requirements for technical projects and working closely with stakeholders To excel in this role, you should possess: - A Bachelor's degree or equivalent experience in IT or a related field - 4+ years of hands-on experience in IT Systems Administration and Support - Strong expertise in gSuite Administration - Experience with Single Sign-On implementations, particularly Okta - Proficiency in both MacOS and Windows platforms (primarily MacOS environment) - Experience in remote administration of hardware devices, including mobile devices - Working knowledge of dynamic dashboards and report builders - Proficiency in technical documentation and technical training - Experience in implementing and working within effective change management processes - Ability to handle multiple high-priority projects simultaneously - Capability to work with minimal supervision and define technical project requirements Desired qualifications that would be advantageous: - Experience with Salesforce administration - Experience in managing AWS resources and cloud infrastructure - Background in supporting distributed global teams - Experience in a startup or fast-growing technology company - Knowledge of security compliance and best practices - Familiarity with tax or financial technology environments Join Instead to: - Work on a cutting-edge tax tech platform that is revolutionizing the industry - Be part of a collaborative, mission-driven team - Avail competitive compensation and benefits - Access growth opportunities in technology infrastructure and operations - Contribute to building and scaling IT operations for a rapidly growing global company - Work with cutting-edge technology and support innovative product development Instead is an Equal Opportunity Employer - M/F/D/V. We entrust our team with sensitive information; therefore, all candidates who receive and accept employment offers must undergo a background check before joining us.,