Apply Link: https://live.odoointicore.com/jobs/it-infra-68 Job Description – IT Support & Infrastructure Engineer Role Overview Inticore is seeking a skilled IT Support & Infrastructure Engineer to manage and support the company’s internal IT systems, ensuring optimal performance, security, and reliability of infrastructure across departments. This role involves proactive monitoring, troubleshooting, asset management, and implementing best practices for a secure and stable working environment. Key Responsibilities Infrastructure Management - Administer and maintain Windows/Linux servers, domain controllers, and file servers. - Configure and manage networking hardware including routers, switches, firewalls, and access points. - Ensure uptime and performance monitoring of systems and networks using diagnostic tools. - Manage user accounts, permissions, and security policies across systems. End-User Support - Provide L1/L2 IT support to internal staff for desktops, laptops, mobile devices, and peripheral equipment. - Handle hardware/software installations, upgrades, troubleshooting, and preventive maintenance. - Train and guide users on best IT practices, security protocols, and productivity tools. Security & Compliance - Monitor and manage firewall, antivirus, endpoint protection, and patch management. - Enforce IT policies for data backup, access control, and secure usage of corporate resources. - Assist in audits and compliance-related documentation. Peripheral & Facility Support - Manage and maintain biometric systems, CCTV infrastructure, printers, and telecommunication devices. - Coordinate with third-party vendors for AMC, support, and procurement. Documentation & Reporting - Maintain inventory and logs of IT assets, licenses, and warranty/service agreements. - Document configurations, incident resolutions, and preventive actions. - Generate periodic reports on system health, tickets closed, and infrastructure upgrades. Required Skills & Qualifications Education: - Essential: Diploma / B.E. / B.Tech in Computer Science, Information Technology, or related field. Technical Skills: - Proficiency in Windows and Linux OS environments. - Strong understanding of LAN/WAN configuration, VPNs, and IP troubleshooting. - Experience with IT ticketing tools and remote support platforms. - Basic understanding of cloud storage and backup solutions (e.g., Google Workspace, OneDrive, AWS basics). Soft Skills: - Strong analytical and problem-solving abilities. - Effective communication, both verbal and written. - Time management and ability to multitask. - Collaborative and proactive attitude. Who Should Apply This role is ideal for candidates with 2– 3 years of hands-on experience in IT infrastructure and user support, looking to take ownership of a company’s on-premise tech operations, contribute to scalable system design, and work in a dynamic, process-driven organization. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Expected Start Date: 16/06/2025

Job description Roles and Responsibilites 1. Quality Planning and Control Develop Quality Plans : Create detailed quality control plans for each casting project, including critical checkpoints and tests. Define Quality Standards : Establish quality standards and inspection criteria for raw materials, in-process components, and finished castings. Monitor Compliance : Ensure compliance with industry standards (e.g., ISO, ASTM) and client-specific quality requirements. 2. Process Monitoring and Improvement Oversee Casting Processes : Monitor key casting parameters (like temperature, pressure, and time) to ensure they fall within required limits. Implement Statistical Process Control (SPC) : Use SPC tools to monitor production data and identify trends or deviations. Continuous Improvement Initiatives : Lead continuous improvement projects, such as Six Sigma or Lean initiatives, to reduce waste and improve quality. 3. Inspection and Testing Conduct Inspections : Perform dimensional, visual, and functional inspections on cast products to ensure they meet specifications. Non-Destructive Testing (NDT) : Supervise or conduct NDT methods (like ultrasonic, radiographic, and dye penetrant testing) to check for internal defects. Material Testing : Verify that materials meet strength, hardness, and other physical property requirements. 4. Defect Analysis and Root Cause Investigation Analyze Defects : Identify, categorize, and analyze defects or failures in cast products, such as porosity, shrinkage, or inclusions. Root Cause Analysis (RCA) : Perform RCA to determine why defects occur and develop corrective actions to prevent recurrence (using methods like Fishbone Diagram or 5 Whys). Corrective and Preventive Actions (CAPA) : Develop CAPA based on RCA findings and monitor the effectiveness of implemented solutions. 5. Documentation and Reporting Maintain Quality Records : Document quality inspection reports, test results, and corrective actions taken. Prepare Quality Reports : Compile and present quality performance reports for management, including KPI tracking (e.g., defect rates, yield rates). Support Audits : Assist in internal and external audits by providing necessary documentation and evidence of compliance. 6. Supplier Quality Management Supplier Audits and Assessments : Evaluate and audit suppliers to ensure they meet required quality standards for raw materials and components. Collaborate on Quality Standards : Work with suppliers to establish and maintain quality standards, monitor performance, and address any quality issues. Supplier Quality Improvement : Drive improvement initiatives with suppliers to enhance incoming material quality and reduce defects. 7. Customer Interaction and Issue Resolution Handle Quality Concerns : Address customer complaints related to casting quality, investigate issues, and implement corrective actions. Coordinate with Clients : Communicate with clients to understand quality expectations, provide updates on quality status, and gain feedback. Support Quality Assurance in New Product Development : Work with customers during the design phase to align on quality and process requirements. 8. Training and Mentorship Train Production Staff : Educate operators and production team members on quality standards, best practices, and defect prevention. Quality Awareness Programs : Promote a culture of quality within the organization by organizing quality awareness programs and workshops. Key Skills Required Knowledge of casting processes and materials (such as sand casting, die casting, or investment casting) Proficiency in quality tools (e.g., SPC, FMEA, MSA, CAPA) Strong analytical and problem-solving skills for defect analysis and RCA Experience with inspection techniques and NDT methods Familiarity with industry standards (like ISO 9001, ASTM standards) Communication and collaboration skills for working with cross-functional teams, suppliers, and clients Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Work Location: In person