Internship - Patient Experience

Manipal Hospitals

0 - 1 years

0 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

patient relations hospital administration patient counselling

Work Mode

Work from Office

Job Type

Internship

Job Description

This is an unpaid internship

customer care and service excellence initiatives

Roles & Responsibilities:

Assist the
Patient Experience Officers
during patient rounds in wards and OPD areas.
Interact with patients and attendants to
collect feedback
, understand their concerns, and escalate service gaps.
Support the
grievance handling team
in documenting and tracking complaints, ensuring timely closure.
Help maintain and update
NPS (Net Promoter Score)
and
Google Review analytics
.
Observe and assist in initiatives like
Super 8
, which includes discharge experience, MVP feedback, and home visit coordination.
Participate in
service recovery discussions
and interdepartmental meetings on patient feedback.
Assist with
daily reports, dashboards, and data compilation
related to patient satisfaction.
Learn and follow hospital protocols for communication, confidentiality, and professionalism in patient handling.
Coordinate with the
Dial 55 helpline
team (employee grievance line) for observation and learning purposes.
Support in
event coordination
and awareness campaigns for improving patient engagement.

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