International Voice Process (US Debt Collections)

As a Sr. Executive/Executive in the International Voice Process (US Debt Collections) at Astra Business Services, you will be presented with dynamic challenges on a daily basis. Your primary responsibility will be handling inbound/outbound calls for customer queries and debt recovery. Achieving productivity and quality benchmarks with a focus on first-call resolution is crucial in this role. Additionally, managing customer correspondence professionally is key to ensuring customer satisfaction. At Astra Business Services, you will have the opportunity to work in a vibrant culture that promotes collaboration, creativity, and a supportive team environment. You will also have access to growth opportunities through professional development and continuous learning initiatives. In addition, you will enjoy attractive benefits including a competitive salary, incentives, and medical insurance. To excel in this role, you are required to have a high school diploma (college degree preferred) and prior experience in the international voice process, particularly in US Debt Collections. Excellent communication skills, a proactive attitude, and a strong team spirit are essential for success in this position. The role is based in the Noida office and requires flexibility to work in shifts aligned with international time zones.,