international Voice Process

Job Title:
international Voice Process

Location:
Airoli , Navi Mumbai UAE Shift (Voice Process )

Salary:
₹20,000 – ₹25,000 per month

Experience:
1 – 6 years

Job Type: Full-time | Rotational Shifts

Job Description:

• We are hiring Care Coordinators for our International Voice Process to manage patient queries, coordinate care with physicians, and deliver high-quality customer support.

Key Responsibilities

• Handle inbound & outbound international calls with patients and members.
• Assess caller needs and determine the required service level or follow-up.
• Coordinate with TruDoc 24x7 doctors and clinical teams for case updates.
• Schedule appointments, arrange referrals, and support care plans as directed by physicians.
• Document call details, patient information, and case follow-up actions accurately.
• Confirm member eligibility and provide relevant assistance.
• Guide callers for teleconsultation, emergency referrals, or community services if needed.
• Maintain high-quality service standards and customer satisfaction.
• Participate in team meetings, training, and process improvement activities.

Skills & Requirements

• Excellent English communication skills (verbal & written) – mandatory.
• Strong listening, problem-solving and customer service orientation.
• Ability to handle high-pressure and sensitive medical calls with empathy.
• Good computer proficiency, typing accuracy, and documentation skills.
• Graduate in any stream (minimum).
• Prior experience in international voice process / call centre preferred.
• Flexible to work in rotational shifts Not night Shift
• Knowledge of call centre telephony systems and CRM tools.
• Understanding of healthcare, telehealth or medical processes (added advantage).

Benefits:

• What We Offer
• Competitive salary + performance incentives.
• Coaching, training and career growth opportunities.
• Work with global telehealth experts.
• Supportive work culture with focus on “Doing the Right Thing.”

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person