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Neelam Enterprise
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INTERNATIONAL VOICE PROCESS

INTERNATIONAL VOICE PROCESS

Neelam Enterprise

0 years

2 Lacs

vadodra

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

service checks communication typing training

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: International Voice Process (US Banking) Quick Summary

We are looking for highly motivated and articulate individuals to join our team as an International Voice Process Associate focused on US Banking operations. You will be the primary point of contact for our US-based customers, providing exceptional service and resolving queries related to their banking accounts.

Key Responsibilities

Handle Inbound Calls: Answer calls professionally from US-based customers regarding banking products, services, and account inquiries (e.g., balance checks, transaction details, statement requests).
Customer Service Excellence: Provide friendly, accurate, and efficient solutions to ensure a positive customer experience.
Documentation: Accurately document all customer interactions and resolutions in the system.
Achieve Targets: Meet or exceed key performance indicators (KPIs) like call quality, resolution time, and customer satisfaction.

Required Qualifications

Education: Must be a Graduate (any stream).
Language: Excellent English Communication (Both verbal and written) is mandatory. Your language skills must be clear, fluent, and neutral to effectively communicate with US customers.
Experience: Previous experience in an International Voice Process is a plus, but motivated freshers with excellent communication are welcome.
Availability: Must be willing to work in Night Shifts (US/Rotational shift structure).
Skills: Basic computer knowledge and good typing speed.

What We Offer

Competitive salary and performance incentives.
Comprehensive training on US Banking processes.
Opportunity for career growth in the BPO/Banking sector

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Work Location: In person

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