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International Voice Process Agent

International Voice Process Agent

Konnect Brands

1 - 31 years

3 - 4 Lacs

ambawadi ahmedabad

Posted:8 months ago| Platform: Apna logo

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Skills Required

transactions database reporting service data communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Expert communicator. Committed to resolving customer issues. Requires little or no supervision. Team player and leader

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International Voice Process Agent