International Ticketing Manager

Role & responsibilities

• Booking and Ticketing

  : Process international flight bookings, issue tickets, and ensure accurate pricing and fare calculations using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

• Customer Service

  : Assist clients with travel inquiries, provide detailed information on flight options, visa requirements, and travel restrictions, and ensure a high level of customer satisfaction.

• Itinerary Management

  : Handle itinerary changes, cancellations, refunds, and rebooking requests in compliance with airline policies and fare rules.

• Compliance and Documentation

  : Ensure all bookings adhere to international travel regulations, including IATA guidelines, and verify necessary travel documents such as passports and visas.

• Issue Resolution

  : Address and resolve customer complaints, booking errors, or travel disruptions promptly and professionally.

• Coordination

  : Collaborate with airlines, travel agencies, and other stakeholders to secure the best travel options and resolve issues.

• Reporting

  : Maintain accurate records of bookings, payments, and customer interactions, and generate reports as required.

• Market Knowledge

  : Stay updated on airline policies, fare structures, travel restrictions, and global travel trends to provide informed recommendations.

Preferred candidate profile

• Experience

  : Minimum of 5 years of experience in travel agency operations, airline ticketing, or a similar role.

• Skills

  :
• Proficiency in GDS platforms (Amadeus, Sabre, or Galileo).
• Strong knowledge of international travel regulations, fare rules, and airline policies.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Attention to detail and accuracy in handling bookings and documentation.