International Ticketing Expert

Job Title: International Ticketing Expert (B2B Portals)

Location: Udyog Vihar Phase v, Gurugram

Job Type: Full-Time

Experience Required: 2-5 years in international ticketing (B2B portals)

Job Summary:

We are seeking an experienced and detail-oriented International Ticketing Expert to manage and book flight tickets through B2B travel portals such as Akbar Travels, Riya Travel, MakeMyTrip, Goibibo, and others. The ideal candidate should have strong knowledge of international ticketing processes, fare rules, cancellations, reissuance, and customer handling.

Key Responsibilities:

Book international air tickets through B2B portals like Akbar Travels, Riya Travel, MakeMyTrip, Goibibo, etc.

Handle fare search, availability checks, fare comparisons, and flight bookings.

Issue, reissue, cancel, and refund tickets in accordance with airline and GDS policies.

Handle PNR management, schedule changes, and special service requests (SSR).

Stay up to date with airline fare rules, promotional fares, and seasonal offers.

Liaise with travel partners, airlines, and consolidators for booking-related issues.

Provide accurate information regarding , baggage rules, and travel policies.

Resolve ticketing issues, customer complaints, and booking discrepancies efficiently.

Requirements:

Minimum 2 years of hands-on experience with B2B travel portals (Akbar, Riya, MMT, Goibibo, etc.)

knowledge of international ticketing, airline fare rules.

Good understanding of travel industry regulations and best practices

Excellent communication and customer service skills

Ability to work under pressure and handle multiple bookings at once

Proficient in using computers and travel booking software/tools

Preferred Qualifications:

Diploma or certification in Travel & Tourism

Prior work experience with a travel Company

• Why Join Us?
• Be part of a forward-thinking, innovation-driven travel tech company.
• Work on global projects that shape next-generation Sound knowledge of international destinations and travel documentation (visa, travel insurance, etc.).
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM software.
• Ability to work in a target-driven environment.
• Travel experiences.
• Collaborative and inclusive environment that values growth and innovation.
• Flat hierarchy with direct access to leadership.
• Continuous learning through access to certifications, training, and development.
• Employee Benefits:
• Provident Fund (PF): Retirement benefits per statutory norms.
• Medical Insurance: Comprehensive coverage for employees
• Flexible Work Environment:
• Monday to Friday: Work from Office (WFO)
• Saturday: Work from Home (WFH)
• Sunday: Weekly Off

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Work Location: In person