International Telecaller (US )

Telecaller – US Process (Night Shift)

Overview:
We are seeking an energetic and results-driven Telecaller with 1+ years of international calling experience to join our US process team. The ideal candidate will be responsible for connecting with US-based clients, generating leads, scheduling appointments, and maintaining positive client relationships. This role is ideal for someone who thrives in a fast-paced environment and enjoys interacting with global customers.

Key Responsibilities:

• Make outbound calls to US-based clients for lead generation, appointment setting, and client engagement.
• Handle inbound and outbound calls professionally to address client queries and provide accurate information.
• Follow up with prospects to ensure successful conversions and maintain strong relationships.
• Coordinate with internal teams to ensure client requirements are met efficiently.
• Update and maintain accurate client information and call records in CRM systems.
• Achieve daily, weekly, and monthly call and conversion targets.
• Ensure high client satisfaction through effective communication and service.

Key Performance Areas:

• Call volume and conversion rate.
• Timely follow-ups and appointment closures.
• Accuracy of CRM updates and reporting.
• Client satisfaction and engagement quality.

Requirements:

• Minimum 1 year of experience in international calling / telecalling / appointment setting (US process preferred).
• Excellent verbal and written communication skills in English.
• Willingness to work in the US night shift.
• Strong interpersonal and persuasion skills.
• Ability to handle objections and deliver information clearly and confidently.
• Familiarity with CRM or calling tools (HubSpot, Zoho, Salesforce, etc.) is an advantage.

Job Types: Full-time, Permanent

Pay: ₹10,954.41 - ₹36,741.09 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person