international Technical support

Waterleaf Consultants Private Limited

1 - 3 years

1 - 4 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Troubleshooting Customer Service

Work Mode

Remote

Job Type

Full Time

Job Description

Description

We are seeking an International Technical Support professional to join our dynamic team in Hyderabad. The ideal candidate will provide exceptional support to our international clients, resolving technical issues and enhancing customer satisfaction.

Responsibilities

Provide technical support for international clients via email, phone, and chat.
Diagnose and troubleshoot hardware and software issues in a timely manner.
Document and track all customer interactions and technical issues.
Collaborate with cross-functional teams to resolve complex technical problems.
Assist in the development of user guides and training materials for clients.
Stay updated on product knowledge and industry trends to provide the best support.
Participate in team meetings and contribute to process improvement initiatives.

Skills and Qualifications

1-3 years of experience in technical support or a related field.
Strong understanding of computer hardware, software, and networking concepts.
Proficiency in troubleshooting Windows and Mac operating systems.
Experience with remote support tools and ticketing systems.
Excellent verbal and written communication skills in English.
Ability to work independently and in a team-oriented environment.
Strong problem-solving skills and attention to detail.
Familiarity with customer relationship management (CRM) software is a plus.

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