International Operations/Customer Support Associate/International BPO

We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile

Fresher and experience both can apply.

- Night Shifts

-5 days working

-Ability to resolve the customer queries over Call and Chat.

Key Responsibilities

• Respond to customer inquiries and service requests through email, phone, and live chat
• Resolve service-related issues by understanding customer needs and providing effective solutions.
• Document all customer interactions and resolutions in the CRM or ticketing system, ensuring accurate records.
• Work closely with other teams (e.g. technical support, sales, billing) to address complex questions and ensure smooth problem resolution.
• Follow up on pending issues to make sure customers’ concerns are fully resolved and satisfaction is achieved.
• Identify recurring issues or common feedback and suggest improvements to our support processes or documentation.
• Contribute to a positive, collaborative team environment by sharing knowledge and supporting colleagues.

Required Qualifications and Skills

• Bachelor’s degree in any discipline (or equivalent experience) is required.
• Minimum of one year of experience in a customer support or service role, demonstrating familiarity with common support tasks and a customer-focused mindset.
• Excellent verbal and written communication skills, with the ability to explain solutions clearly and courteously to diverse audiences.
• Strong problem-solving skills, patience, and empathy to understand customer concerns and provide a great experience.
• Comfortable using computers and learning new software; familiarity with customer support tools (CRM systems, chat platforms, etc.) is a plus. Basic proficiency in office software (email, word processing) is expected.
• Positive, team-player attitude; adaptable to changing priorities; and able to work independently when needed.
• Willingness to work in a shift-based schedule, including evenings and weekends to meet our customer support needs.

Job Type: Full-time

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

Speak with the employer
+91 7986144383