International Customer Support Executive

Job Description

We are Hiring!!! Process : International Customer Support Executive. Sector / Industry : Banking & Financial Services. Experience : 1* Year in International voice support.* Languages : Excellent English, B2 Quality Qualification : Graduate Interview : Virtual Mode Salary : 30% Hike from the Previous CTC (Range - 3 to 5.5 LPA) Working days : 5 days, US Shifts - Saturday & Sunday off. Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits. Location : Ambattur, Chennai. Looking for Immediate joiners Roles and Responsibilities : 1) Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline 2) Must have knowledge in BFSI Industry 3) Handling Inbound/Outbound Calls and Emails: Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions. 4) Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction. 5) Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed. 6) Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience. 7) Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions. Interested candidates can contact HR -7358756477. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: US shift Supplemental Pay: Performance bonus Application Question(s): How many years of Experience do you have in International Customer Support Voice process ? Can you speak English fluently? Are you a immediate joiner? Experience: International Customer Support Voice process : 1 year (Required) Work Location: In person Speak with the employer +91 7358756477