International Customer Success Associate

Our technology services client is seeking multiple *Job Title* to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:

Role: International Customer Success Associate

Experience: 1 Year

Location: Gurugram

Notice Period: Immediate- 15 Days

Roles & Responsibilities:

• Handle customer queries and provide effective issue resolution.
• Maintain accurate documentation of all customer interactions.
• Ensure end-to-end resolution of customer concerns while maintaining high service quality.
• Deliver exceptional customer service in line with company standards and expectations.

Eligibility Criteria:

• Qualification: Graduate (Preferably from a technical background)
• Experience: Minimum 1 year in an international voice process/customer support role
• Language Proficiency: A1 level in English

Communication Skills:

• Excellent spoken and written English
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI)
• Clear grammar and pronunciation

Interview Process:

1. HR Round

2. Operations Round

3. Versant Assessment

varshini.t@s3staff.com