International Customer Care-Chat Process

Customer Support Executive – Voice & Chat Process

Eligibility Criteria:

• Education: Graduate or Undergraduate (Any Stream)
• Experience: Freshers can apply
• Communication Skills: Excellent English communication required (verbal & written)
• Shift: Rotational shifts including night shifts
• Work Type: Full-time, Office-based

Key Responsibilities:

• Handle customer queries professionally via voice or chat channels.
• Troubleshoot and resolve basic technical issues (for technical process).
• Ensure excellent communication and customer experience.
• Maintain accurate customer records in CRM tools.
• Meet daily performance metrics and service quality targets.

Salary & Benefits

• CTC (Including PLI): ₹28,000 to ₹33,000 per month
• Performance Linked Incentives (PLI)
• 5 Days Working / Rotational Offs
• Growth opportunities in International Process

Interview Process:

• HR Screening
• Communication Assessment
• Operations / Final Round

Join Us If You:

• Have strong English communication.
• Are comfortable working in a fast-paced customer environment.
• Want to start a career in the International BPO industry.

Job Types: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹33,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person