International Chat Process - 0 to 5 Years - Upto 4.0LPA - Uppal, Hyderabad

3GHR Services!!

"International Chat Process"

Role:

• Typing Speed - 30WPM
• Excellent communications
• International Chat Process Experience (preferred)

Roles and Responsibilities:

* Interact with international customers via chat and email to provide information about products and services.

* Assist with placement of orders, refunds, or exchanges.

* Keep records of customer interactions and transactions, recording details of inquiries,

* complaints, and comments, as well as actions taken. Process orders and billing.

* Follow up to ensure that appropriate actions were taken on customers' requests.

* Refer unresolved customer grievances or special requests to designated departments for further investigation.

Desired Candidate Profile:

• Excellent written communication skills in English (grammar, tone, and clarity are essential).
• Strong problem-solving and analytical abilities.
• Good interpersonal skills with a customer-first approach.
• Prior experience in international voice/chat/email support will be an added advantage.