Intern - Customer Care

As a Customer Care Specialist at our company, you will play a crucial role in delivering outstanding customer service and support to our team. Your primary responsibility will be to ensure that all customer needs are addressed promptly and effectively. Your key responsibilities will include communicating with customers via phone, email, and chat to respond to inquiries and resolve any issues they may have. You will also be tasked with performing data entry tasks accurately and efficiently, as well as analyzing customer feedback to identify areas for service quality improvement. Your multilingual skills will be utilized to assist customers in various languages, showcasing your ability to cater to a diverse customer base. Additionally, you will be expected to uphold excellent phone etiquette while engaging with customers and offer opportunities to upsell products or services to enhance their overall experience. To excel in this role, you should possess proficiency in English languages, strong data entry skills, and excellent communication abilities. Your capacity to analyze customer needs and provide suitable solutions will be crucial, and any multilingual skills you bring to the table will be advantageous. We welcome applications from freshers as well. This is a full-time position with a day shift schedule, and the preferred education level is Higher Secondary (12th Pass). The work location is in Mumbai, Maharashtra, and you will be required to work in person. If you are interested in joining our team as a Customer Care Specialist, please send your application to the provided Reference ID: Hr@bluer.co.in.,