Insurance Operations Associate

Job Description

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureGraduate in any stream.Experience in the US Group Life and Disability domain (Preferred, not mandatory)Ability to manage multiple tasks and meet deadlinesOpen to flexible shifts based on business requirements.Strong analytical and problem-solving skillsGood verbal & written communication skillsGood typing skills and attention to detail.Ability to work independently2 years of experience in US Group Insurance domain Billing (preferred) / similar experience in other insurance domain (acceptable)Proficient in Insurance accounting system and check and cash app applicationsPossesses a good ability to understand and analyze information to draw insightful conclusionsKnowledge of MS Office Tools (MS Excel preferred) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsEnsure that payment received from clients and payments made to clients reconcile with the client ledgerManage, research and resolve unallocated cash balancesManage receivables to prevent overdue balancesPrepare, monitor and analyze various business enabling reports like AR Aging, High Dollar Funds in suspense, Write-off etcRespond to billing inquiries and requests from internal and external clients on all billing issuesCollaborate with the clients and onshore team to resolve premium variancesPrepare cash receipts and payment reports to monitor pending actionsApplication of cash against transactions for which client has paid the fundsClient money calculation and payment authorization with proper approvalsCoordinate with internal/external stakeholders for the payment discrepancies and fund requestMonth over month variance analysis for any over/under payment or no payment received and researching the root cause of such anomaly and reaching out to the concerned POC for the paymentUpdate and send the funding report with the necessary actionsCreate or update procedure manuals, ensuring that process are documented accurately, and documentation is kept currentReview the outstanding transactions and follow up with the client and track progressResearch on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response timeTaking active participation in process improvements and automation of projectsEnsure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualification Any Graduation