The opportunity
As a Senior Guidewire PolicyCenter Support Engineer (Staff 1-3 years), you will be responsible for developing, implementing, and supporting solutions within the Guidewire Policy Centre module. In addition, you will participate in maintenance and support activities to resolve production issues. You will work closely with business analysts, project managers, and other developers to ensure that our policy administration systems are efficient, reliable, and aligned with business objectives.
Your key responsibilities
- Guidewire PolicyCenter Support and Maintenance (Staff 1-3 years).
- Responsible for designing, building, supporting, and performing defect fixes.
- Performing Root Cause Analysis and provide fixes.
- Designing, configuring, and supporting rating logic within Guidewire PolicyCenter, including development of rating worksheets, rate tables, and implementation of business rules to support complex rating requirements.
- Enhancements and code changes.
- Must be flexible to work in shifts (Rotational Shift - India Shift, US Shift) and On Call Support on a roster-ed rotational basis.
- Proactive monitoring.
- Manages the Guidewire PC Configuration Integration.
- Designs, modifies and implements Guidewire product suite.
Skills and attributes for success
- Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components.
- Must have Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification.
- Experience in designing, configuring, and supporting rating logic within Guidewire PolicyCenter, including development of rating worksheets, rate tables, and implementation of business rules to support complex rating requirements.
- Well versed in development streams - Configuration/Integration/Both
- Hands on experience in Java/J2EE like web services, API integration.
- Experience in production support activities like queue management, plug-in related issues, batch file generations.
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAa and estimator tools.
- Have exposure to working in shifts and on-call support.
- Should have worked on incident management and problem management.
- Should have idea on SDLC life cycle along with release planning and management.
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT.
- Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic
