Role Overview As Client Relations Executive, you are the primary ambassador for Innovspace’s members and prospects. Your mission is to create delightful first—and lasting—impressions, guiding every visitor smoothly through the sales funnel into long-term membership. You will leverage your active listening, solution-selling, and relationship-building skills to drive occupancy, upsell ancillary services, and ensure clients feel valued, supported, and connected to our coworking community. Key Responsibilities 2.1 Client Onboarding & Offboarding Answer inbound calls/emails on space availability and pricing Qualify requirements; log all “Tour Requests” in CRM within 15 minutes Onboard New Clients: Facilitate membership activation—execute contract sign-off, set up access credentials, and deliver orientation tours Maintain Client Contracts: Track renewals, amendments, and add-on service agreements; ensure all documentation is current in the CRM Offboard Departing Clients: Manage offboarding checklists—collect access badges, settle outstanding dues, and conduct exit surveys. 2.2 Member & Visitor Engagement Welcome & Guide: Greet members, prospects, and guests warmly and professionally Needs Assessment: Listen to visitor requirements and recommend the optimal desk, office, or meeting-room solution Follow-Up: Track tour outcomes and engage no-shows or undecided prospects to drive bookings. Confirm tours one business day prior; escort visitors on standard facility tours; capture feedback. 2.3 Business Conversion Support Lead Capture: Record prospect details and follow-up actions in the CRM with 100 % accuracy Quotation & Upsell: Generate tailored proposals and upsell add-on services (meeting rooms, pantry packages) Conversion Tracking: Monitor tour-to-booking conversion (target ≥ 25 %) and report weekly to the Vertical Lead. 2.4 Space & Booking Management Manage Reservations: Oversee hot-desk, dedicated-desk, and meeting-room bookings using the booking platform Optimize Utilization: Identify under-utilized slots and propose promotions or flexible packages Prepare Spaces: Ensure all areas are set up with supplies, AV equipment, and cleanliness before each booking. 2.5 Member Support & Issue Resolution First-Line Support: Address member inquiries (IT, facilities, billing) with prompt coordination with the Facility Manager and IT team Service Tickets: Log, prioritize, and escalate issues; achieve a 95 % resolution rate within 24 hours Member Advocacy: Collect and escalate member feedback to the Vertical Lead for continuous improvements. 2.6 Client Feedback & Continuous Improvement Pulse Surveys: Distribute brief surveys post-tour and post-stay; target ≥ 70 % response rate NPS Collection: Conduct monthly NPS surveys; aim for NPS ≥ +40 and track trends Real-Time Feedback: Solicit “How did we do?” check-ins; log compliments and concerns immediately Insights Reporting: Deliver weekly summaries—themes, action items, satisfaction scores—to the Vertical Lead. 2.7 Administrative & Reporting Tasks Daily Reporting: Send end-of-day summaries—visitor counts, bookings, issues, upsell performance—to the Vertical Lead Financial Processing: Process walk-in payments, petty-cash disbursements, and invoices with zero errors Inventory Oversight: Monitor front-desk supplies and flag restocking needs 48 hours in advance to Facility Manager 2.8 Community Information & Promotion Inform Members: Share details of upcoming workshops, networking sessions and community programs organized by the VL Display Collateral: Maintain up-to-date event posters, schedules, and digital screens at the front desk Member Referrals: Encourage members to invite peers and participate in community initiatives. 2.9 Issue Escalation & Handover Maintenance Escalation: Flag unresolved maintenance or supply issues by 12 PM; escalate to the Facility Manager After-Hours Handover: Document and hand off weekend or after-hours concerns to on-call staff with clear log entries 2.11 Payment Collection & IT Coordination Payment Handling: Collect on-site day-pass, printing, and meeting-room payments; issue receipts and reconcile daily with Finance IT Issue Logging: Log and escalate IT issues (Wi-Fi, access control, billing systems) to IT support and track resolution Qualifications & Experience Education: Bachelor’s degree in Business Administration, Hospitality, or related field Experience: 2+ years in office administration, hospitality front-desk, or coworking environments Technical Skills: Proficiency with CRM/booking platforms , MS Office/Google Workspace Behavioral: Exceptional communication, high attention to detail, strong customer-service orientation. Experience in coworking space is highly preferrable Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 01/07/2025
You will be functioning as a high-discipline, high-trust People Operations & Executive Coordinator to provide support to the leadership team at Aeonn Ark Pvt Ltd, a rapidly expanding group of ventures encompassing real estate, hospitality, coworking, and AI. The role entails a unique combination of Executive Assistant support, HR Coordination, and Operations Admin responsibilities. You will directly collaborate with the Executive Director - Operations, Executive Director - Strategy, and the Founder, along with engaging with hiring managers from various verticals. Your key responsibilities will include: Executive & Calendar Management: - Organizing daily calendars, calls, internal reviews, and meeting logistics for the EDs and Founder - Monitoring follow-ups, preparing meeting agendas, and sending daily briefing summaries - Coordinating travel, event invitations, guest meetings, and scheduling time for high-priority tasks - Taking notes during team or leadership meetings and sharing clear action items HR & Hiring Coordination: - Collaborating with recruiters, platforms, and internal vertical heads for the hiring pipeline - Scheduling interviews, managing candidate communication, and updating interview tracker - Managing candidate documents, overseeing trial periods, and documenting trial feedback from managers - Facilitating offer rollouts, onboarding checklists, and access provisioning - Maintaining an updated employee master file, org chart, and team directories Documentation, SOPs & Tracker Management: - Updating internal documentation such as contracts, receipts, review trackers, ID logs, and asset distribution sheets - Managing core trackers like hiring funnel, trial performance, onboarding progress, exit checklists - Assisting in creating internal decks for hiring reviews, monthly performance snapshots, and OKR audits - Developing templates for recurring internal operations processes (e.g., hiring SOP, onboarding procedures, meeting checklist) Admin & Office Coordination: - Supervising daily office requirements including stationery, printer, biometric, internet issues, pantry, and office access - Liaising with site admins for asset movements, housekeeping, courier dispatch, and vendor visits - Maintaining logs of incoming/outgoing items, visitor registers, and meeting room bookings - Providing support to ED Ops in basic procurement activities (quotes, comparisons, approvals) and vendor coordination Requirements: - 2-4 years of experience in EA, Admin, or HR coordination roles - Proficiency in Google Workspace + MS Office (Excel, Word, PPT) - Strong command of English (written + spoken) - Excellent follow-up, calendar management, and documentation skills - Ability to handle confidential leadership information with discretion - Effective coordination abilities across different verticals This is a full-time, permanent position with benefits including health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is during the day shift in person, with a performance bonus offered. The application deadline is 10/07/2025, and the expected start date is 15/07/2025.,