Infrastructure Technology Analyst

As an Infrastructure Intermediate Technology Analyst at our company, your role involves assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. Your primary objective is to utilize your infrastructure technology knowledge and identified policies to process data, resolve issues, and execute administrative tasks. **Responsibilities:** - Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate - Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements - Complete control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements - Collect and organize requirements for hardware acquisition and deployment activities - Gather, compile, and synthesize information regarding technology processes or systems; create and prepare reports - Assist in systems implementation/enhancements and post-implementation activities - Reach solutions through technical experience and precedents - Exchange ideas and information in a concise and clear manner - Operate with a limited level of direct supervision - Exercise independence of judgment and autonomy - Act as Subject Matter Expert (SME) to senior stakeholders and/or other team members - Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets **Qualifications:** - 2-5 years of experience in a Technology Infrastructure role with demonstrated knowledge of operational process change and improvement - Effective written and verbal communication skills - Effective analytic/diagnostic skills - Ability to communicate technical concepts to a non-technical audience - Ability to work with virtual and in-person teams, and work under pressure or to a deadline **Education:** - Bachelor's/University degree or equivalent experience Please note that this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,