Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Cloud Backup Architecture and Design

Good to have skills :

Commvault Backup Administration

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: We are seeking an experienced Storage Administrator (L2/L3) to manage, maintain, and support enterprise storage infrastructure. The candidate will have hands-on experience with NetApp AFF/FAS, PowerMax 8K, ISILON, and ECS. The role involves storage provisioning, replication, upgrades, monitoring, and troubleshooting to ensure high availability and performance. Roles & Responsibilities:

• Perform NetApp AFF/FAS storage provisioning and manage volume/LUN assignments.
• Configure and manage SnapMirror/SnapVault replication for disaster recovery.
• Conduct NetApp upgrades including firmware, ONTAP, and cluster upgrades.
• Manage PowerMax 8K storage arrays, including SRDF/S replication configuration and monitoring.
• Support ISILON NAS storage share creation, quota management, and monitoring.
• Handle ECS object storage management, including bucket setup, replication, and monitoring.
• Monitor storage health, capacity, and performance; troubleshoot and resolve storage-related issues.
• Collaborate with application and infrastructure teams for storage requirements and DR testing.
• Maintain proper documentation of storage configurations, replication setups, and operational procedures. Professional & Technical Skills:
• Hands-on experience with NetApp AFF/FAS, including provisioning, SnapMirror, SnapVault, and upgrades.
• Experience with PowerMax 8K, including SRDF/A configuration and replication management.
• Working knowledge of ISILON NAS and ECS Object Storage.
• Understanding of CISCO SAN/NAS concepts, zoning, LUN masking, and host connectivity (WWPN).
• Strong troubleshooting and analytical skills.
• Knowledge of DR/BC processes and Site Recovery Manager (SRM) is a plus. Additional Information: - Relevant storage certifications (NetApp, Dell EMC, VMware, etc.) preferred. - The candidate should have minimum 2 years of experience in Cloud Backup Architecture and Design - Excellent communication and team collaboration skills. - This position is based at our Bengaluru office. - A 15 years full time education is required.