Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Operations Good to have skills : Microsoft Windows Server Administration, Splunk, Security Risk Assessment Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Hosting Services Consultant is a member of the Global Information Technology (IT) Infrastructure Services Organization. This position is responsible for professional and technical work related to Hosting Services. This is an advanced service supporting role, primarily responsible for the transitional and operational tasks/duties in support of Hosting Service implementations, that span across a broad-range of global services and solutions (Server, Storage, Unix/Linux/Windows Operating Systems, Virtualization and Datacenter Facilities). Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth operation of all systems Implement new technologies for system enhancement Train team members on new technologies Professional & Technical Skills: Must To Have Skills: Proficiency in Linux Operations Good To Have Skills: Experience with Microsoft Windows Server Administration Strong understanding of system administration Knowledge of network protocols and configurations Experience in troubleshooting hardware and software issues Additional Information: The candidate should have a minimum of 5 years of experience in Linux Operations This position is based at our Hyderabad office A 15 years full time education is required Qualification 15 years full time education