Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SDN NFV Software Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies to enhance system performance- Conduct regular system audits to ensure compliance and security- Train team members on new technologies and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in SDN NFV Software- Strong troubleshooting skills in network and server areas- Experience in implementing software solutions from various vendors- Knowledge of operating system-level technology- Familiarity with hardware and software support- Good To Have Skills: Experience with cloud technologies Additional Information:- The candidate should have a minimum of 5 years of experience in SDN NFV Software- This position is based at our Pune office- A 15 years full time education is required Qualification 15 years full time education