Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Websphere Application Server & Portal Administration Good to have skills : JBOSS AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationB Tech Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring the smooth operation of configured services across multiple platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve problems efficiently, while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Websphere Application Server & Portal Administration.- Good To Have Skills: Experience with JBOSS Administration.- Strong understanding of server and network management.- Experience in troubleshooting hardware and software issues.- Familiarity with operating system-level implementations and configurations. Additional Information:- The candidate should have minimum 3 years of experience in Websphere Application Server & Portal Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time educationB Tech