Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM DB2 Database Administration Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationBTech Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Provide L1 and L2/ basic and intermediate level troubleshooting. Maintain documentation of technical issues and resolutions. Collaborate with cross-functional teams to resolve technical issues efficiently. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM DB2 Database Administration. Strong understanding of database management principles. Experience in performance tuning and optimization of database systems. Knowledge of backup and recovery procedures for databases. Familiarity with database security best practices. Additional Information: The candidate should have a minimum of 3 years of experience in IBM DB2 Database Administration. This position is based at our Bengaluru office. A BTech degree with 15 years of full-time education is required. Qualifications 15 years full time educationBTech