Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve. With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change. What is the role that we need? Key Responsibilities Job Title: Senior Salesforce Administrator (Development Focus) Job Summary We are seeking a highly motivated and experienced Senior Salesforce Administrator to join our dynamic team. This role will be pivotal in maintaining and optimizing our Salesforce platform, which supports over 300 users. The ideal candidate will possess a strong understanding of Salesforce administration best practices, coupled with the ability to troubleshoot and debug complex Salesforce configurations and code. You will play a crucial role in enhancing our existing Salesforce instance through automation, process improvement, and resolving technical challenges. You Will Administer Salesforce Platform: Maintain and administer Salesforce Sales Cloud, Service Cloud, Communities and other integrated applications(CPQ, Ironclad, Ringlead, Formassembly etc.) . Manage user roles, profiles, permissions, and security settings. Perform regular data maintenance, including data cleansing and deduplication. Manage and deploy changes using change sets. Troubleshoot and Debug: Analyze and debug complex Salesforce flows, formulas and validation rules. Troubleshoot and resolve issues related to Apex and Lightning Web Components (LWC) Utilize Salesforce Developer Console and debug logs to identify and resolve code and configuration errors. Automate and Improve Processes : Design and implement automated solutions using Flows, Apex and LWC Develop and maintain technical documentation for Salesforce configurations and customizations. Utilize SOQL and SOSL to query and manipulate data for troubleshooting and reporting. Support CPQ changes and complex data migrations with data transformation in google sheet. Requirements Job Requirements and Credentials: Essential (MUST HAVE) You Are Experienced Salesforce Administrator with 3-5 years, with a focus on development and troubleshooting. Strong understanding of Salesforce platform architecture and best practices. Bachelor's degree in Computer Science, Information Systems, or a related field (preferred). Salesforce Administrator Certification (ADM 201) and Advanced Administrator Certification (ADM 211) required. Salesforce Platform Developer I certification is a strong plus. Proficiency in debugging and troubleshooting Salesforce flows, Apex, and LWC. Experience with Salesforce automation tools, including Flows and apex. Familiarity with change sets, and deployment processes. Excellent problem-solving, analytical, and communication skills. Experience with integrated apps like marketing cloud, or other common apps. Nice To Have Experience with Agile development methodologies Knowledge of JavaScript, HTML, and CSS. Show more Show less
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all. What is the role that we need? The Sales Operations & CRM Lead is a senior-level role responsible for enhancing sales efficiency through effective CRM management (HubSpot), sales reporting, pricing strategy execution, and cross-functional collaboration. This role acts as a bridge between Sales, IT, Legal, Finance, and Marketing to ensure seamless CRM adoption, data accuracy, automated workflows, and informed business decisions through robust reporting and analytics. Key Responsibilities CRM Management & Optimization: Own and optimize HubSpot usage across the sales organization. Drive 100% CRM adoption through training, automation, and integration. Manage CRM hygiene, automation workflows, and process improvements. Create dashboards and reports in HubSpot and Google sheets/Ms excel. Sales Operations & Reporting: Support process optimization and operational efficiency across the sales cycle. Collaborate with IT to improve data visualization and dashboarding capabilities. Monitor key sales metrics including referrals, pipeline changes, and seat codes Pricing & Proposal Management: Develop pricing options for new positions and renewals. Manage and update pricing tools (e.g., Line Card Tool). Ensure proposal accuracy and SLA compliance through cross-functional collaboration Cross-Functional Collaboration: Partner with Sales, Finance, Legal, IT, and Marketing to ensure alignment on tools, processes, and goals. Serve as a subject matter expert for CRM best practices and sales enablement. Ability to work both independently and collaboratively Competencies CRM & Automation Expertise Deep knowledge of standard CRM systems, eg especially HubSpot or SalesForce, including setup, customization, and automation workflows. CRM data hygiene management and ability to customize the attributes during different pipeline stages of the sales process Ability to interpret data and provide actionable insights. Sales Operations & Process Optimization Understanding of end-to-end sales processes and pipeline management. Proven experience in streamlining sales workflows and reducing inefficiencies. Familiarity with lead management, deal stages, and sales cycle metrics. Pricing Strategy & Proposal Management Experience in developing and managing pricing strategies for new and renewal accounts. Ability to collaborate on complex pricing models with Sales, Finance, and Legal. Familiarity with pricing tools or pricing templates. Requirements Job Requirements and Credentials: Essential Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field. Experience: Minimum 3–5 years of progressive experience in Sales Operations, CRM Management, or Sales Enablement roles. CRM Expertise: Proven hands-on experience managing and optimizing CRM, especially HubSpot etc.) including: Sales pipeline configuration and lifecycle stage setup Custom dashboard creation and automation of workflows Ownership of CRM hygiene, user training, and adoption strategies Sales Reporting: Strong proficiency in data analysis using Microsoft Excel, Google Sheets, and HubSpot Reporting to generate actionable insights Other: Excellent verbal and written communication skills with the ability to present complex insights clearly and influence cross-functional teams. Desired HubSpot certifications (e.g., HubSpot Sales Software, Reporting) or equivalent for comparable CRM (eg SalesForce). Experience in an outsourcing, BPO, or SaaS environment, but not a must. Experience working alongside IT teams on CRM workflows, API integrations, or data syncing mechanisms Understanding of pricing models, proposal workflows, and quote generation tools. Work Conditions / Reporting Work Setup: Dayshift Reports To: Sales Effectiveness Manager Team Structure: Part of Sales Effectiveness team with cross-functional collaboration Show more Show less
Basic Function: The Program Excellence Manager plays a pivotal role in achieving the organization's operational efficiency goals. This position is responsible for establishing and standardizing a structured program & project management approach within IO, enabling functions to independently plan, manage, and execute projects, including strategic initiatives. The role ensures alignment with organizational goals, supports project teams through training and enablement, and oversees the cadence of strategic initiatives. The role ensures the seamless execution of programs and strategies designed to promote a process-driven and continuous improvement mindset, while maintaining alignment with the organization’s long-term objectives. Specific Duties and Responsibilities: Specific Duties And Responsibilities Strategic Governance: Establish governance structures for internal and external programs,providing clarity on roles, responsibilities, and reporting standards. Act as a strategic advisor for high-impact initiatives, incorporating best practices and continuous improvement methodologies. Develop Program & Project Management Approach: Design and implement standardized project management frameworks, tools, and methodologies tailored to the organization's needs. Ensure alignment of project management practices with Infinit-O's operational goals and strategic priorities. Program Oversight: Strategic Program Management: Oversee the management and execution of strategic initiatives, ensuring projects remain on track and deliver expected outcomes. Governance Structures: Establish governance frameworks that define roles, responsibilities, and reporting mechanisms to drive accountability. Track progress against milestones and maintain a program-level view of health, risks, and blockers. Work with team leads and delivery owners to synchronize efforts and remove impediments. Prepare and present program-level dashboards and executive summaries. Scope Management: Define and ValidateScope: Establish and document project scope, including deliverables, constraints, and assumptions. Control Scope: Monitor project scope and implement processes to manage scope changes effectively, ensuring alignment with strategic objectives. Support change management and communication plans across impacted teams Risk Management: Identify and Analyze Risks: Proactively identify potential project risks , assess their impact and probability, and integrate risk management into project planning. Mitigation Strategies: Develop and implement risk mitigation strategies to minimize disruption and ensure project continuity. Cross-functional Collaboration: Facilitate and drive collaboration among cross-functional teams to enhance the execution of strategic initiatives. Act as a liaison between departments to ensure alignment and resolve interdepartmental challenges. Support other team members - Process Management, Compliance Management, Sales Effectiveness - as needed to achieve common objectives. Act as a strategic advisor for high-impact initiatives, incorporating best practices and tools to optimize execution across departments. Stakeholder Communication Plan Develop Communication Plans: Create and maintain comprehensive stakeholder communication plans, detailing communication frequency, methods, and channels. Engagement and Alignment: Facilitate regular updates and engagement sessions with stakeholders to ensure transparency and alignment with organizational priorities. Please note that this is not the Delivery role; this role requires coordination among various Departments. Show more Show less
What role that we need? We are seeking an experienced Data Architect to lead the design and development of enterprise data solutions that enable data-driven decision-making and digital transformation. This role requires a strategic thinker with strong client-facing capabilities who can understand business objectives, translate them into scalable data architectures, and guide the development of modern data platforms. As a key member of our data and analytics team, you will be responsible for defining data architecture frameworks, designing data models, and ensuring that data platforms are aligned with organizational needs and industry best practices. The ideal candidate is adept at navigating complex data environments, collaborating with cross-functional teams, and driving consensus among stakeholders to deliver high-quality, future-ready data solutions. Key Responsibilities Specific Duties and Responsibilities: Work with clients to understand the business requirements, design and deliver the data lake, data warehouse. Work with clients to define data governance and compliance strategy. Point of escalation for data performance challenges. Own the end-to-end architecture & best practices, ensuring seamless execution. Engage with client stakeholders to provide technical insights and solution recommendations. Ensure data security best practices are followed throughout the lifecycle. Support production deployments, troubleshooting, and optimization efforts. Qualifications 13+ years in Data Architecture & Engineering. Expertise in Data Modeling, managing and governance of data, developing compliance strategies for data Demonstrate experience in managing Data Lake, experience in setting up data lakes will be an advantage. Demonstrate experience in setting up a data warehouse and optimizing it. Demonstrate experience in setting up, optimizing, and maintaining multiple types of databases(SQL, NoSQL, vector database, graph) Demonstrate experience in managing compliance (HIPAA, GDPR, CCPA) and how to structure data processing securely. Strong stakeholder management skills – ability to work with US-based teams remotely Requirements Qualifications: 13+ years in Data Architecture & Engineering. Expertise in Data Modeling, managing and governance of data, developing compliance strategies for data Demonstrate experience in managing Data Lake, experience in setting up data lakes will be an advantage. Demonstrate experience in setting up a data warehouse and optimizing it. Demonstrate experience in setting up, optimizing, and maintaining multiple types of databases(SQL, NoSQL, vector database, graph) Demonstrate experience in managing compliance (HIPAA, GDPR, CCPA) and how to structure data processing securely. Strong stakeholder management skills – ability to work with US-based teams remo Show more Show less
Experience: 13+ years Job Summary: We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. Translate business processes into automation use cases with scalable technical solutions across diverse business functions. Lead automation design sessions, establish technical standards, and develop reusable automation components. Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. Provide technical leadership and mentorship to development teams. Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. Strong understanding of process orchestration, event-driven architecture, and API-based integration. Proficient in scripting languages such as Python, PowerShell, or JavaScript. Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): UiPath Certified Solution Architect / Microsoft Power Platform Architect. AI/ML or GenAI-related certifications (e.g., Azure AI Engineer, Google GenAI Developer) are a strong plus Requirements Preferred/Desirable Experience: Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Show more Show less
Production Support Engineer (Level 2) 2+ years’ experience supporting applications deployed on Microsoft stack Basic Knowledge Of: SQL - tables, indexes, joins, query plans C# and .Net Core application framework Dev tools like SSMS/Azure Data Studio, Visual Studio, VS Code Nice To Have Knowledge Of: SDLC processes Power BI reporting on Azure JavaScript/React Requirements Production Support Engineer (Level 2) 2+ years’ experience supporting applications deployed on Microsoft stack Nice To Have Knowledge Of: SDLC processes Power BI reporting on Azure JavaScript/React
We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities: ● Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ● Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ● Lead automation design sessions, establish technical standards, and develop reusable automation components. ● Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ● Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ● Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. ● Provide technical leadership and mentorship to development teams. ● Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ● 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. ● Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. ● Strong understanding of process orchestration, event-driven architecture, and API-based integration. ● Proficient in scripting languages such as Python, PowerShell, or JavaScript. ● Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ● Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ● Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ● Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) ● Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR.
Summary: We are seeking a highly motivated and experienced Medical Billing Supervisor to oversee our daily billing and claims operations. This role is responsible for the performance of the billing team, ensuring accuracy, efficiency, and compliance throughout the revenue cycle, specifically for Medicaid claims. The ideal candidate will be a hands-on leader who can troubleshoot complex billing issues, train staff, and drive the team to meet key performance metrics. Key Responsibilities: Team Supervision and Workflow Management: Supervise the day-to-day activities of a team of Medical Billers and Claims Specialists. Monitor daily workflow from claim generation to payment posting to ensure tasks are completed accurately and on time. Distribute and balance workloads among team members to meet departmental goals and deadlines. Performance Monitoring and Reporting: Track and report on team performance against key metrics, including clean claim rate, denial rate, and accounts receivable (A/R) aging. Identify trends and patterns in billing data to proactively address issues and improve processes. Escalate complex or systemic billing issues to the Medical Billing Manager with clear, data-backed recommendations. Troubleshooting and Denial Resolution: Serve as the primary escalation point for the team on complex or difficult-to-resolve billing issues, particularly with Medicaid claims. Assist the team with preparing and submitting high-level appeals for denied claims. Liaise with Medicaid payer representatives to resolve disputes and clarify billing guidelines. Training and Development: Train new billing staff on our specific workflows, software, and compliance procedures. Provide ongoing training and coaching to the existing team to ensure they are up-to-date on Medicaid policies and best practices. Develop and maintain documentation of billing procedures and workflows. Quality and Compliance: Ensure all billing practices adhere to HIPAA, Medicaid, and other state and federal regulations. Monitor changes in Medicaid policies and communicate them effectively to the billing team. Support the manager in preparing for and conducting internal and external audits. Conduct regular quality assurance audits on claims to identify and correct errors before submission. Required Qualifications: Experience: Minimum of 5+ years of experience in medical billing, with at least 1-2 years in a lead or supervisory role. Extensive, hands-on experience with Medicaid claims processing is essential. Proven ability to manage and motivate a team to achieve performance targets. Technical Skills: Advanced proficiency with Electronic Health Record (EHR) and practice management systems. Strong analytical skills with a high degree of proficiency in data analysis using tools like Microsoft Excel. Certifications: A professional billing certification (e.g., AAPC's Certified Professional Biller - CPB) is highly preferred. Soft Skills: Exceptional leadership, communication, and interpersonal skills. Superior attention to detail and a commitment to accuracy. Strong problem-solving and critical-thinking abilities. Ability to work effectively in a fast-paced environment and manage competing priorities.
We are looking for a highly motivated and experienced Medical Billing Supervisor to manage our daily billing and claims operations, focusing on Medicaid claims. As the Medical Billing Supervisor, you will lead the billing team, ensuring accuracy, efficiency, and compliance throughout the revenue cycle. We need a hands-on leader who can troubleshoot complex billing issues, train staff, and drive the team to achieve key performance metrics. Your responsibilities will include supervising a team of Medical Billers and Claims Specialists, distributing workloads effectively, and monitoring team performance against key metrics such as clean claim rate, denial rate, and accounts receivable aging. You will analyze billing data to identify trends, address issues, and provide recommendations to improve processes. Additionally, you will be the primary escalation point for complex billing issues, particularly with Medicaid claims, and assist in preparing high-level appeals for denied claims. Training and development are crucial aspects of this role. You will train new billing staff, provide ongoing coaching to the team, and ensure compliance with Medicaid policies and best practices. Quality and compliance are top priorities, and you will be responsible for ensuring adherence to HIPAA, Medicaid, and other regulations, as well as conducting quality assurance audits on claims. To qualify for this position, you must have a minimum of 5 years of medical billing experience, including 1-2 years in a lead or supervisory role. Extensive experience with Medicaid claims processing is essential. Proficiency in Electronic Health Record (EHR) systems and practice management tools is required, along with strong analytical skills using tools like Microsoft Excel. A professional billing certification (e.g., AAPC's CPB) is highly preferred. We are looking for a candidate with exceptional leadership, communication, and interpersonal skills, as well as a keen attention to detail and commitment to accuracy. Strong problem-solving abilities, critical thinking skills, and the ability to work in a fast-paced environment are also essential for success in this role.,
About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company has specialized in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. Experience: 13+ years Job Summary: We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities: ● Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ● Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ● Lead automation design sessions, establish technical standards, and develop reusable automation components. ● Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ● Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ● Evaluate and introduce emerging technologies, including AI and Generative AI to enhance automation use cases and optimize decision-making. ● Provide technical leadership and mentorship to development teams. ● Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ● 10 to 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. ● Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. ● Strong understanding of process orchestration, event-driven architecture, and API-based integration. ● Proficient in scripting languages such as Python, PowerShell, or JavaScript. ● Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ● Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ● Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ● Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) ● Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): ● Microsoft Power Platform Architect. ● AI/ML or GenAI-related certifications (e.g., Azure AI Engineer, Google GenAI Developer) are a strong plus. Soft Skills: ● Strong communication and stakeholder management skills with the ability to lead discussions with technical and business stakeholders. ● Analytical mindset and problem-solving orientation. ● Ability to lead by example and mentor a distributed automation development team. ● Passion for technology, innovation, and continuous improvement.
About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services , Healthcare , and Technology , offering data-driven solutions and providing strategic advantage. Our company has specialized in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. What role do we need? We are seeking an experienced Data Architect to lead the design and development of enterprise data solutions that enable data-driven decision-making and digital transformation. This role requires a strategic thinker with strong client-facing capabilities who can understand business objectives, translate them into scalable data architectures, and guide the development of modern data platforms. As a key member of our data and analytics team, you will be responsible for defining data architecture frameworks, designing data models, and ensuring that data platforms are aligned with organizational needs and industry best practices. The ideal candidate is adept at navigating complex data environments, collaborating with cross-functional teams, and driving consensus among stakeholders to deliver high-quality, future-ready data solutions. Specific Duties and Responsibilities: Key Responsibilities: ● Work with clients to understand the business requirements, design and deliver the data lake, data warehouse. ● Work with clients to define data governance and compliance strategy. ● Point of escalation for data performance challenges. ● Own the end-to-end architecture & best practices, ensuring seamless execution. ● Engage with client stakeholders to provide technical insights and solution recommendations. ● Ensure data security best practices are followed throughout the lifecycle. ● Support production deployments, troubleshooting, and optimization efforts. Qualifications: ● 13+ years in Data Architecture & Engineering. ● Expertise in Data Modeling, managing and governance of data, developing compliance strategies for data ● Demonstrate experience in managing Data Lake, experience in setting up data lakes will be an advantage. ● Demonstrate experience in setting up a data warehouse and optimizing it. ● Demonstrate experience in setting up, optimizing, and maintaining multiple types of databases(SQL, NoSQL, vector database, graph) ● Demonstrate experience in managing compliance (HIPAA, GDPR, CCPA) and how to structure data processing securely. ● Strong stakeholder management skills – ability to work with US-based teams remotely
As a Program Excellence Manager, your role is crucial in achieving the organization's operational efficiency goals by establishing and standardizing a structured program and project management approach within the organization. Your responsibilities include enabling functions to independently plan, manage, and execute projects, ensuring alignment with organizational goals, supporting project teams through training and enablement, and overseeing the cadence of strategic initiatives. Your efforts will result in the seamless execution of programs and strategies promoting a process-driven and continuous improvement mindset while maintaining alignment with the organization's long-term objectives. Key Responsibilities: - Establish governance structures for internal and external programs, providing clarity on roles, responsibilities, and reporting standards. - Act as a strategic advisor for high-impact initiatives, incorporating best practices and continuous improvement methodologies. - Design and implement standardized project management frameworks, tools, and methodologies tailored to the organization's needs. - Ensure alignment of project management practices with organizational goals and strategic priorities. - Oversee the management and execution of strategic initiatives, ensuring projects remain on track and deliver expected outcomes. - Establish governance frameworks to drive accountability and define roles, responsibilities, and reporting mechanisms. - Track progress against milestones, maintain a program-level view of health, risks, and blockers, and synchronize efforts with team leads and delivery owners. - Define and validate project scope, monitor scope changes effectively, and support change management and communication plans. - Proactively identify and analyze project risks, develop mitigation strategies, and integrate risk management into project planning. - Facilitate collaboration among cross-functional teams, act as a liaison between departments, and support team members as needed to achieve common objectives. - Create and maintain comprehensive stakeholder communication plans, facilitate regular updates and engagement sessions, and ensure transparency and alignment with organizational priorities. This role requires coordination among various departments and is not a delivery role.,
About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company has specialized in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. Experience: 13+ years Job Summary: We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise's digital transformation roadmap. Key Responsibilities: ? Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ? Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ? Lead automation design sessions, establish technical standards, and develop reusable automation components. ? Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ? Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ? Evaluate and introduce emerging technologies, including AI and Generative AI to enhance automation use cases and optimize decision-making. ? Provide technical leadership and mentorship to development teams. ? Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ? 10 to 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. ? Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. ? Strong understanding of process orchestration, event-driven architecture, and API-based integration. ? Proficient in scripting languages such as Python, PowerShell, or JavaScript. ? Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ? Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ? Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ? Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) ? Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): ? Microsoft Power Platform Architect. ? AI/ML or GenAI-related certifications (e.g., Azure AI Engineer, Google GenAI Developer) are a strong plus. Soft Skills: ? Strong communication and stakeholder management skills with the ability to lead discussions with technical and business stakeholders. ? Analytical mindset and problem-solving orientation. ? Ability to lead by example and mentor a distributed automation development team. ? Passion for technology, innovation, and continuous improvement.
About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services , Healthcare , and Technology , offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. The responsibilities of a Finance Business Partner include but is not limited to: Improving the impact, and understanding, of financial reporting on business performance (Someone who is experienced working to add value when dealing with financial issues dealt with in their respective department - not just calculation but even the approach). Providing analysis and delivering insight that links financial reports to business strategies Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered. Not necessarily able to be the driver for commercial change but able to identify opportunities and risks in current financials models. Building partnerships and maintaining strong relationships with all senior managers and their teams. Specific Duties and Responsibilities: Monthend Reporting & Financial Analysis: Track and analyze financial data, cost drivers and performance metrics, and engage stakeholders on a day to day basis to provide insights and recommendations to support business decision-making. S/he will help business units understand their financial performance and identify areas for improvement. Budgeting and Forecasting: Drive annual budgeting and monthly forecasting processes, including financial modeling. S/he will collaborate with department heads to ensure budgets are aligned with strategic goals and provide guidance on cost control and resource allocation. Drawing up a model in Gsheet, organizing data, putting logic on the approach in predicting revenue and expense numbers factoring risks and opportunities. Performance Reporting: Develop and deliver regular financial reports to business units, highlighting variances from budgets and forecasts. S/he will explain the reasons behind these variances and offer actionable insights to improve performance. Budget vs actual, Forecast vs Actual and track KPI’s. Financial Planning: Collaborate with business leaders to develop long-term financial plans and models, which can include scenarios for growth, cost reduction, or market changes. FBPs help business units set financial goals and create strategies to achieve them. Cost Management: Identify cost-saving opportunities and work with business units to implement cost reduction initiatives while ensuring that essential operations are not adversely affected. Strategic Decision Support: Provide financial insights to assist in strategic decision-making,such as market expansion, product launches, or mergers and acquisitions. FBPs help evaluate the financial implications of different strategic options. Example ability to set up business case that covers major business decisions where information will not be 100% complete and some logical approach on assumptions would have to be made. Relationship Building: Build strong relationships with department heads, managers, and other stakeholders in the organization. They act as a trusted advisor, facilitating communication and collaboration between finance and other functions. Continuous Improvement: Constantly seek ways to improve financial processes and enhance the efficiency and effectiveness of financial operations within their business units. Ad hoc finance projects as assigned. Requirements Bachelor's degree in Accounting An accountant but more than accounting is someone who has high business acumen that can quickly understand cost drivers in the business that understands how to break down results into causes. Have the right communication skills to engage with the leadership team. Include Risk Management CPA or CFA certification preferred 5+ years of progressive experience in Financial Planning and Analysis, preferably in MNCs and with experience in preparing KPI dashboard reports and financial modeling. (Established and Methodology) With strong understanding of financial statements and reporting, background in BPO or service industries with a range of service portfolios and/or commercial entities preferred With strong analytical skills with the ability to interpret complex financial data and provide actionable insights. Has excellent communication and presentation skills, with the ability to effectively communicate financial information to both financial and non-financial stakeholders. Team Player Must be proactive, a self-starter, able to prioritize tasks, and have the ability to multi-task and work independently. Must be able to work on a hybrid arrangement in our Pasay Office Certification credentials in Analytics or Data Science is a plus, although not absolutely required Experience in zero-based budgeting preferred
About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services , Healthcare , and Technology , offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. The responsibilities of a Finance Business Partner include but is not limited to: Improving the impact, and understanding, of financial reporting on business performance (Someone who is experienced working to add value when dealing with financial issues dealt with in their respective department - not just calculation but even the approach). Providing analysis and delivering insight that links financial reports to business strategies Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered. Not necessarily able to be the driver for commercial change but able to identify opportunities and risks in current financials models. Building partnerships and maintaining strong relationships with all senior managers and their teams. Specific Duties and Responsibilities: Monthend Reporting & Financial Analysis: Track and analyze financial data, cost drivers and performance metrics, and engage stakeholders on a day to day basis to provide insights and recommendations to support business decision-making. S/he will help business units understand their financial performance and identify areas for improvement. Budgeting and Forecasting: Drive annual budgeting and monthly forecasting processes, including financial modeling. S/he will collaborate with department heads to ensure budgets are aligned with strategic goals and provide guidance on cost control and resource allocation. Drawing up a model in Gsheet, organizing data, putting logic on the approach in predicting revenue and expense numbers factoring risks and opportunities. Performance Reporting: Develop and deliver regular financial reports to business units, highlighting variances from budgets and forecasts. S/he will explain the reasons behind these variances and offer actionable insights to improve performance. Budget vs actual, Forecast vs Actual and track KPI's. Financial Planning: Collaborate with business leaders to develop long-term financial plans and models, which can include scenarios for growth, cost reduction, or market changes. FBPs help business units set financial goals and create strategies to achieve them. Cost Management: Identify cost-saving opportunities and work with business units to implement cost reduction initiatives while ensuring that essential operations are not adversely affected. Strategic Decision Support: Provide financial insights to assist in strategic decision-making,such as market expansion, product launches, or mergers and acquisitions. FBPs help evaluate the financial implications of different strategic options. Example ability to set up business case that covers major business decisions where information will not be 100% complete and some logical approach on assumptions would have to be made. Relationship Building: Build strong relationships with department heads, managers, and other stakeholders in the organization. They act as a trusted advisor, facilitating communication and collaboration between finance and other functions. Continuous Improvement: Constantly seek ways to improve financial processes and enhance the efficiency and effectiveness of financial operations within their business units. Ad hoc finance projects as assigned. Requirements Bachelor's degree in Accounting An accountant but more than accounting is someone who has high business acumen that can quickly understand cost drivers in the business that understands how to break down results into causes. Have the right communication skills to engage with the leadership team. Include Risk Management CPA or CFA certification preferred 5+ years of progressive experience in Financial Planning and Analysis, preferably in MNCs and with experience in preparing KPI dashboard reports and financial modeling. (Established and Methodology) With strong understanding of financial statements and reporting, background in BPO or service industries with a range of service portfolios and/or commercial entities preferred With strong analytical skills with the ability to interpret complex financial data and provide actionable insights. Has excellent communication and presentation skills, with the ability to effectively communicate financial information to both financial and non-financial stakeholders. Team Player Must be proactive, a self-starter, able to prioritize tasks, and have the ability to multi-task and work independently. Must be able to work on a hybrid arrangement in our Pasay Office Certification credentials in Analytics or Data Science is a plus, although not absolutely required Experience in zero-based budgeting preferred
About us: Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all. Role Overview: We are looking for an enthusiastic and detail-oriented Application Support Engineer to provide first-level support for both internal and client-facing applications. The role involves monitoring systems, troubleshooting technical issues, and coordinating with cross-functional teams to ensure smooth application performance and uptime. Key Responsibilities: • Provide first-level support for internal and customer-facing applications. • Monitor system alerts, logs, and dashboards to ensure application stability and availability. • Troubleshoot and resolve basic issues related to applications, servers, or databases. • Escalate unresolved incidents to senior engineers following defined escalation protocols. • Document issues, resolutions, and standard operating procedures (SOPs). • Collaborate with technical and functional teams for efficient issue resolution. • Participate in shift operations or on-call rotations, as required. • Learn and apply ITIL-based processes including Incident, Problem, and Change Management. Skills & Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Strong understanding of OOPs concepts, Power Platform, Python, and SQL. • Awareness of web technologies, APIs, and networking fundamentals. • Excellent analytical, problem-solving, and communication skills. • Eagerness to learn new tools, technologies, and support processes. • Exposure to automation tools and scripting languages (Python, Bash, PowerShell). Preferred / Nice to Have: • Internship or academic project involving software troubleshooting or automation. • Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. • Familiarity with Git or version control systems. Why Join Us? • Opportunity to gain hands-on experience with modern applications and support frameworks. • Collaborative and learning-oriented work culture. • Exposure to automation, cloud, and ITIL practices.
About us: Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operationsaligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to doit is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all. Role Overview: We are looking for an enthusiastic and detail-oriented Application Support Engineer to provide first-level support for both internal and client-facing applications. The role involves monitoring systems, troubleshooting technical issues, and coordinating with cross-functional teams to ensure smooth application performance and uptime. Key Responsibilities: Provide first-level support for internal and customer-facing applications. Monitor system alerts, logs, and dashboards to ensure application stability and availability. Troubleshoot and resolve basic issues related to applications, servers, or databases. Escalate unresolved incidents to senior engineers following defined escalation protocols. Document issues, resolutions, and standard operating procedures (SOPs). Collaborate with technical and functional teams for efficient issue resolution. Participate in shift operations or on-call rotations, as required. Learn and apply ITIL-based processes including Incident, Problem, and Change Management. Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong understanding of OOPs concepts, Power Platform, Python, and SQL. Awareness of web technologies, APIs, and networking fundamentals. Excellent analytical, problem-solving, and communication skills. Eagerness to learn new tools, technologies, and support processes. Exposure to automation tools and scripting languages (Python, Bash, PowerShell). Preferred / Nice to Have: Internship or academic project involving software troubleshooting or automation. Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with Git or version control systems. Why Join Us Opportunity to gain hands-on experience with modern applications and support frameworks. Collaborative and learning-oriented work culture. Exposure to automation, cloud, and ITIL practices.
Role Overview: This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities: ● Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ● Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ● Lead automation design sessions, establish technical standards, and develop reusable automation components. ● Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ● Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ● Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. ● Provide technical leadership and mentorship to development teams. ● Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ● 11+ years of overall IT experience, with 2+ years specifically in automation architecture and solution design. ● Deep hands-on experience with Microsoft Power Automate and Co-Pilot Studio. ● Strong understanding of process orchestration, event-driven architecture, and API-based integration. ● Proficient in scripting languages such as Python, PowerShell, or JavaScript. ● Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ● Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ● Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ● Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows). ● Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): ● Microsoft Certified Solution Architect / Microsoft Power Platform Architect. Soft Skills: ● Strong communication and stakeholder management skills with the ability to lead discussions with technical and business stakeholders. ● Analytical mindset and problem-solving orientation. ● Ability to lead by example and mentor a distributed automation development team. ● Passion for technology, innovation, and continuous improvement. Why Join Us? ● Opportunity to gain hands-on experience with Emerging AI & GenAI Technologies ● Collaborative and learning-oriented work culture. ● Culture Focused on Continuous Learning & Excellence.
Role Overview: This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise's digital transformation roadmap. Key Responsibilities: ? Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ? Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ? Lead automation design sessions, establish technical standards, and develop reusable automation components. ? Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ? Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ? Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. ? Provide technical leadership and mentorship to development teams. ? Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ? 11+ years of overall IT experience, with 2+ years specifically in automation architecture and solution design. ? Deep hands-on experience with Microsoft Power Automate and Co-Pilot Studio. ? Strong understanding of process orchestration, event-driven architecture, and API-based integration. ? Proficient in scripting languages such as Python, PowerShell, or JavaScript. ? Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ? Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ? Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ? Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows). ? Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): ? Microsoft Certified Solution Architect / Microsoft Power Platform Architect. Soft Skills: ? Strong communication and stakeholder management skills with the ability to lead discussions with technical and business stakeholders. ? Analytical mindset and problem-solving orientation. ? Ability to lead by example and mentor a distributed automation development team. ? Passion for technology, innovation, and continuous improvement. Why Join Us ? Opportunity to gain hands-on experience with Emerging AI & GenAI Technologies ? Collaborative and learning-oriented work culture. ? Culture Focused on Continuous Learning & Excellence.
As the Program Excellence Manager at the organization, your role is crucial in achieving operational efficiency goals by implementing a structured program & project management approach within the company. Your responsibilities include establishing governance structures, overseeing strategic initiatives, managing program execution, defining project scope, managing risks, fostering cross-functional collaboration, and developing stakeholder communication plans. Key Responsibilities: - Establish governance structures for internal and external programs, clarifying roles, responsibilities, and reporting standards. - Act as a strategic advisor for high-impact initiatives, incorporating best practices and continuous improvement methodologies. - Design and implement standardized project management frameworks, tools, and methodologies tailored to the organization's needs. - Oversee the management and execution of strategic initiatives, ensuring projects remain on track and deliver expected outcomes. - Define and validate project scope, monitor scope changes effectively, and support change management across impacted teams. - Proactively identify and analyze project risks, develop mitigation strategies, and integrate risk management into project planning. - Facilitate collaboration among cross-functional teams, act as a liaison between departments, and support other team members as needed to achieve common objectives. - Create and maintain comprehensive stakeholder communication plans, facilitating regular updates and engagement sessions to ensure transparency and alignment with organizational priorities. Qualifications Required: - Proven experience in program and project management, with a focus on strategic governance and oversight. - Strong understanding of project management frameworks, tools, and methodologies, tailored to organizational needs. - Excellent communication and stakeholder management skills, with the ability to drive collaboration across departments. - Knowledge of risk management practices, including identifying, analyzing, and mitigating project risks. - Ability to work effectively in a cross-functional environment and coordinate among various departments to achieve common objectives. Please note that this role is not a Delivery role and requires coordination among various Departments.,