Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve. With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change. What is the role that we need? Key Responsibilities Job Title: Senior Salesforce Administrator (Development Focus) Job Summary We are seeking a highly motivated and experienced Senior Salesforce Administrator to join our dynamic team. This role will be pivotal in maintaining and optimizing our Salesforce platform, which supports over 300 users. The ideal candidate will possess a strong understanding of Salesforce administration best practices, coupled with the ability to troubleshoot and debug complex Salesforce configurations and code. You will play a crucial role in enhancing our existing Salesforce instance through automation, process improvement, and resolving technical challenges. You Will Administer Salesforce Platform: Maintain and administer Salesforce Sales Cloud, Service Cloud, Communities and other integrated applications(CPQ, Ironclad, Ringlead, Formassembly etc.) . Manage user roles, profiles, permissions, and security settings. Perform regular data maintenance, including data cleansing and deduplication. Manage and deploy changes using change sets. Troubleshoot and Debug: Analyze and debug complex Salesforce flows, formulas and validation rules. Troubleshoot and resolve issues related to Apex and Lightning Web Components (LWC) Utilize Salesforce Developer Console and debug logs to identify and resolve code and configuration errors. Automate and Improve Processes : Design and implement automated solutions using Flows, Apex and LWC Develop and maintain technical documentation for Salesforce configurations and customizations. Utilize SOQL and SOSL to query and manipulate data for troubleshooting and reporting. Support CPQ changes and complex data migrations with data transformation in google sheet. Requirements Job Requirements and Credentials: Essential (MUST HAVE) You Are Experienced Salesforce Administrator with 3-5 years, with a focus on development and troubleshooting. Strong understanding of Salesforce platform architecture and best practices. Bachelor's degree in Computer Science, Information Systems, or a related field (preferred). Salesforce Administrator Certification (ADM 201) and Advanced Administrator Certification (ADM 211) required. Salesforce Platform Developer I certification is a strong plus. Proficiency in debugging and troubleshooting Salesforce flows, Apex, and LWC. Experience with Salesforce automation tools, including Flows and apex. Familiarity with change sets, and deployment processes. Excellent problem-solving, analytical, and communication skills. Experience with integrated apps like marketing cloud, or other common apps. Nice To Have Experience with Agile development methodologies Knowledge of JavaScript, HTML, and CSS. Show more Show less

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members. As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all. What is the role that we need? The Sales Operations & CRM Lead is a senior-level role responsible for enhancing sales efficiency through effective CRM management (HubSpot), sales reporting, pricing strategy execution, and cross-functional collaboration. This role acts as a bridge between Sales, IT, Legal, Finance, and Marketing to ensure seamless CRM adoption, data accuracy, automated workflows, and informed business decisions through robust reporting and analytics. Key Responsibilities CRM Management & Optimization: Own and optimize HubSpot usage across the sales organization. Drive 100% CRM adoption through training, automation, and integration. Manage CRM hygiene, automation workflows, and process improvements. Create dashboards and reports in HubSpot and Google sheets/Ms excel. Sales Operations & Reporting: Support process optimization and operational efficiency across the sales cycle. Collaborate with IT to improve data visualization and dashboarding capabilities. Monitor key sales metrics including referrals, pipeline changes, and seat codes Pricing & Proposal Management: Develop pricing options for new positions and renewals. Manage and update pricing tools (e.g., Line Card Tool). Ensure proposal accuracy and SLA compliance through cross-functional collaboration Cross-Functional Collaboration: Partner with Sales, Finance, Legal, IT, and Marketing to ensure alignment on tools, processes, and goals. Serve as a subject matter expert for CRM best practices and sales enablement. Ability to work both independently and collaboratively Competencies CRM & Automation Expertise Deep knowledge of standard CRM systems, eg especially HubSpot or SalesForce, including setup, customization, and automation workflows. CRM data hygiene management and ability to customize the attributes during different pipeline stages of the sales process Ability to interpret data and provide actionable insights. Sales Operations & Process Optimization Understanding of end-to-end sales processes and pipeline management. Proven experience in streamlining sales workflows and reducing inefficiencies. Familiarity with lead management, deal stages, and sales cycle metrics. Pricing Strategy & Proposal Management Experience in developing and managing pricing strategies for new and renewal accounts. Ability to collaborate on complex pricing models with Sales, Finance, and Legal. Familiarity with pricing tools or pricing templates. Requirements Job Requirements and Credentials: Essential Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field. Experience: Minimum 3–5 years of progressive experience in Sales Operations, CRM Management, or Sales Enablement roles. CRM Expertise: Proven hands-on experience managing and optimizing CRM, especially HubSpot etc.) including: Sales pipeline configuration and lifecycle stage setup Custom dashboard creation and automation of workflows Ownership of CRM hygiene, user training, and adoption strategies Sales Reporting: Strong proficiency in data analysis using Microsoft Excel, Google Sheets, and HubSpot Reporting to generate actionable insights Other: Excellent verbal and written communication skills with the ability to present complex insights clearly and influence cross-functional teams. Desired HubSpot certifications (e.g., HubSpot Sales Software, Reporting) or equivalent for comparable CRM (eg SalesForce). Experience in an outsourcing, BPO, or SaaS environment, but not a must. Experience working alongside IT teams on CRM workflows, API integrations, or data syncing mechanisms Understanding of pricing models, proposal workflows, and quote generation tools. Work Conditions / Reporting Work Setup: Dayshift Reports To: Sales Effectiveness Manager Team Structure: Part of Sales Effectiveness team with cross-functional collaboration Show more Show less

Basic Function: The Program Excellence Manager plays a pivotal role in achieving the organization's operational efficiency goals. This position is responsible for establishing and standardizing a structured program & project management approach within IO, enabling functions to independently plan, manage, and execute projects, including strategic initiatives. The role ensures alignment with organizational goals, supports project teams through training and enablement, and oversees the cadence of strategic initiatives. The role ensures the seamless execution of programs and strategies designed to promote a process-driven and continuous improvement mindset, while maintaining alignment with the organization’s long-term objectives. Specific Duties and Responsibilities: Specific Duties And Responsibilities Strategic Governance: Establish governance structures for internal and external programs,providing clarity on roles, responsibilities, and reporting standards. Act as a strategic advisor for high-impact initiatives, incorporating best practices and continuous improvement methodologies. Develop Program & Project Management Approach: Design and implement standardized project management frameworks, tools, and methodologies tailored to the organization's needs. Ensure alignment of project management practices with Infinit-O's operational goals and strategic priorities. Program Oversight: Strategic Program Management: Oversee the management and execution of strategic initiatives, ensuring projects remain on track and deliver expected outcomes. Governance Structures: Establish governance frameworks that define roles, responsibilities, and reporting mechanisms to drive accountability. Track progress against milestones and maintain a program-level view of health, risks, and blockers. Work with team leads and delivery owners to synchronize efforts and remove impediments. Prepare and present program-level dashboards and executive summaries. Scope Management: Define and ValidateScope: Establish and document project scope, including deliverables, constraints, and assumptions. Control Scope: Monitor project scope and implement processes to manage scope changes effectively, ensuring alignment with strategic objectives. Support change management and communication plans across impacted teams Risk Management: Identify and Analyze Risks: Proactively identify potential project risks , assess their impact and probability, and integrate risk management into project planning. Mitigation Strategies: Develop and implement risk mitigation strategies to minimize disruption and ensure project continuity. Cross-functional Collaboration: Facilitate and drive collaboration among cross-functional teams to enhance the execution of strategic initiatives. Act as a liaison between departments to ensure alignment and resolve interdepartmental challenges. Support other team members - Process Management, Compliance Management, Sales Effectiveness - as needed to achieve common objectives. Act as a strategic advisor for high-impact initiatives, incorporating best practices and tools to optimize execution across departments. Stakeholder Communication Plan Develop Communication Plans: Create and maintain comprehensive stakeholder communication plans, detailing communication frequency, methods, and channels. Engagement and Alignment: Facilitate regular updates and engagement sessions with stakeholders to ensure transparency and alignment with organizational priorities. Please note that this is not the Delivery role; this role requires coordination among various Departments. Show more Show less

What role that we need? We are seeking an experienced Data Architect to lead the design and development of enterprise data solutions that enable data-driven decision-making and digital transformation. This role requires a strategic thinker with strong client-facing capabilities who can understand business objectives, translate them into scalable data architectures, and guide the development of modern data platforms. As a key member of our data and analytics team, you will be responsible for defining data architecture frameworks, designing data models, and ensuring that data platforms are aligned with organizational needs and industry best practices. The ideal candidate is adept at navigating complex data environments, collaborating with cross-functional teams, and driving consensus among stakeholders to deliver high-quality, future-ready data solutions. Key Responsibilities Specific Duties and Responsibilities: Work with clients to understand the business requirements, design and deliver the data lake, data warehouse. Work with clients to define data governance and compliance strategy. Point of escalation for data performance challenges. Own the end-to-end architecture & best practices, ensuring seamless execution. Engage with client stakeholders to provide technical insights and solution recommendations. Ensure data security best practices are followed throughout the lifecycle. Support production deployments, troubleshooting, and optimization efforts. Qualifications 13+ years in Data Architecture & Engineering. Expertise in Data Modeling, managing and governance of data, developing compliance strategies for data Demonstrate experience in managing Data Lake, experience in setting up data lakes will be an advantage. Demonstrate experience in setting up a data warehouse and optimizing it. Demonstrate experience in setting up, optimizing, and maintaining multiple types of databases(SQL, NoSQL, vector database, graph) Demonstrate experience in managing compliance (HIPAA, GDPR, CCPA) and how to structure data processing securely. Strong stakeholder management skills – ability to work with US-based teams remotely Requirements Qualifications: 13+ years in Data Architecture & Engineering. Expertise in Data Modeling, managing and governance of data, developing compliance strategies for data Demonstrate experience in managing Data Lake, experience in setting up data lakes will be an advantage. Demonstrate experience in setting up a data warehouse and optimizing it. Demonstrate experience in setting up, optimizing, and maintaining multiple types of databases(SQL, NoSQL, vector database, graph) Demonstrate experience in managing compliance (HIPAA, GDPR, CCPA) and how to structure data processing securely. Strong stakeholder management skills – ability to work with US-based teams remo Show more Show less

Experience: 13+ years Job Summary: We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. Translate business processes into automation use cases with scalable technical solutions across diverse business functions. Lead automation design sessions, establish technical standards, and develop reusable automation components. Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. Provide technical leadership and mentorship to development teams. Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. Strong understanding of process orchestration, event-driven architecture, and API-based integration. Proficient in scripting languages such as Python, PowerShell, or JavaScript. Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Certifications (Preferred): UiPath Certified Solution Architect / Microsoft Power Platform Architect. AI/ML or GenAI-related certifications (e.g., Azure AI Engineer, Google GenAI Developer) are a strong plus Requirements Preferred/Desirable Experience: Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR. Show more Show less

Production Support Engineer (Level 2) 2+ years’ experience supporting applications deployed on Microsoft stack Basic Knowledge Of: SQL - tables, indexes, joins, query plans C# and .Net Core application framework Dev tools like SSMS/Azure Data Studio, Visual Studio, VS Code Nice To Have Knowledge Of: SDLC processes Power BI reporting on Azure JavaScript/React Requirements Production Support Engineer (Level 2) 2+ years’ experience supporting applications deployed on Microsoft stack Nice To Have Knowledge Of: SDLC processes Power BI reporting on Azure JavaScript/React

We are seeking a seasoned Technical Automation Architect to lead the design and implementation of enterprise-wide Business Process Automation (BPA) solutions. This role is deeply technical, requiring hands-on expertise in automation platforms, system integration, and architectural leadership to deliver intelligent, scalable, and future-ready automation frameworks. The architect will collaborate closely with cross-functional teams to automate complex business operations, improve process efficiency, and contribute to the enterprise’s digital transformation roadmap. Key Responsibilities: ● Design and architect robust automation solutions leveraging RPA, APIs, workflow engines, and custom scripts. ● Translate business processes into automation use cases with scalable technical solutions across diverse business functions. ● Lead automation design sessions, establish technical standards, and develop reusable automation components. ● Oversee technical delivery and ensure best practices in coding, exception handling, security, and deployment. ● Collaborate with infrastructure, data, and application teams to integrate automation across platforms and systems. ● Evaluate and introduce emerging technologies including AI and Generative AI to enhance automation use cases and optimize decision-making. ● Provide technical leadership and mentorship to development teams. ● Ensure automation implementations comply with enterprise governance, risk, and security frameworks. Required Skills & Experience: ● 13+ years of overall IT experience, with 6+ years specifically in automation architecture and solution design. ● Deep hands-on experience with RPA platforms such as UiPath, Microsoft Power Automate, or Automation Anywhere. ● Strong understanding of process orchestration, event-driven architecture, and API-based integration. ● Proficient in scripting languages such as Python, PowerShell, or JavaScript. ● Experience designing and deploying enterprise-grade automation frameworks with modular, reusable architecture. ● Solid knowledge of automation security, role-based access control, logging, monitoring, and performance optimization. Preferred/Desirable Experience: ● Exposure to or hands-on experience with AI/ML and Generative AI technologies to enhance process intelligence, including use of LLMs, prompt engineering, or integration with AI services (e.g., Azure OpenAI, AWS Bedrock). ● Prior experience in Healthcare (e.g., claims, eligibility, provider data, HIPAA compliance) or Investment Management Systems (e.g., trade lifecycle, reconciliation, compliance workflows) ● Understanding of data privacy and regulatory standards such as HIPAA, SEC, FINRA, and GDPR.