6. Patient Experience & Engagement Ensure patient satisfaction by monitoring service quality, TATs, and grievance redressal. Oversee implementation of patient feedback mechanisms and service recovery. Role & responsibilities Qualified MBBS with high integrity & compassion, leveraging over 10+ years of rich experience in managing Hospital Operations, Health Administration, P&L Management, Planning, Commissioning & Starting of Projects to enhance market share, accomplish multiple digit growth of revenue through short-term & long-term planning Broad-based expertise in the areas of budget planning, management of all statutory compliances, medico-legal issues and cost-effective operations with assurance of delivering quality services to the patients Visionary professional with skills that reflects year-on-year success in achieving business growth objectives and maximizing the competitive strength for long-term success Comprehensive experience in overseeing day-to-day operations with the goal of providing high- quality and efficient medical service to patients Proficiency in managing medical services & operations with key focus on bottom line profitability & patient satisfaction. 1. Clinical Leadership & Governance Oversee all clinical services to ensure safe, ethical, and quality care delivery. Act as the liaison between the clinical staff and hospital management. Implement standard treatment protocols, clinical audits, and evidence-based medical practices. Drive clinical excellence and patient safety programs. Supervise and guide Heads of Departments (HODs) in clinical operations. 2. Hospital Operations Management Lead the day-to-day operations of the hospital unit, ensuring smooth functioning across all departments (OPD, IPD, Emergency, Diagnostics, Pharmacy, etc.). Optimize operational efficiency through process improvement and resource management. Coordinate support services including housekeeping, security, F&B, and biomedical engineering. 3. Strategic & Business Planning Develop and implement short- and long-term strategic plans aligned with corporate goals. Support budgeting, forecasting, and P&L responsibility for the unit. Identify and drive growth initiatives such as service line expansion and revenue enhancement. 4. Compliance & Quality Assurance Ensure adherence to NABH/NABL and other healthcare regulatory standards. Monitor hospital accreditation, audits, and clinical quality indicators. Maintain statutory compliance with medical councils, pollution control, fire safety, etc. 5. Human Resource & Team Management Lead recruitment, training, and performance evaluation of clinical and non-clinical staff. Build a culture of accountability, teamwork, and continuous improvement. Mediate conflicts and ensure professional conduct across departments Key Skills & Competencies Clinical expertise and administrative acumen Strong leadership and people management Hospital operations and quality management Strategic thinking and problem-solving Financial literacy and P&L understanding Knowledge of healthcare regulations and accreditation norms Excellent communication and interpersonal skills