Inbound Sales Representative Associate- Voice

As an Inbound Sales Representative Associate- Voice at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. The platform and software used by contact centers play a crucial role in enhancing customer and agent experience, as well as contact center performance. **Roles and Responsibilities:** - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your team and with your direct supervisor - Receive detailed to moderate instruction on daily tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually to a team with a focused scope of work - May require working in rotational shifts **Qualifications Required:** - Any Graduation At Accenture, a global professional services company, we specialize in digital, cloud, and security services. With expertise across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations As an Inbound Sales Representative Associate- Voice at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. The platform and software used by contact centers play a crucial role in enhancing customer and agent experience, as well as contact center performance. **Roles and Responsibilities:** - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your team and with your direct supervisor - Receive detailed to moderate instruction on daily tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually to a team with a focused scope of work - May require working in rotational shifts **Qualifications Required:** - Any Graduation At Accenture, a global professional services company, we specialize in digital, cloud, and security services. With expertise across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations