Inbound Customer Service Agent

As an Inbound Customer Service Agent at UnifyCX, your role is crucial in delivering exceptional customer experiences by addressing inquiries, resolving issues, and enhancing customer journeys. Your fluency in English, both written and spoken, along with a passion for problem-solving and service excellence will be key in this position. Key Responsibilities: - Capture and document customer complaints professionally and empathetically, ensuring accuracy according to issuer's protocols. - Demonstrate active listening and adapt communication style based on the customer's tone, cultural context, and emotional state. - Efficiently manage complex customer issues, ensuring timely and satisfactory resolution. - Maintain effective call control for smooth transitions and proper call direction. - Utilize multiple tools and systems while speaking with customers, including navigation across multiple screens and accurate data entry. - Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. - Accurately set up or act on cases as needed, following company guidelines and compliance rules. - Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Qualifications Required: - Bachelor's Degree/Diploma in a relevant field or equivalent experience. - Proficiency in English (verbal and written) meeting proficiency scale requirements. - Strong customer service skills demonstrated through interviews and role play evaluations. - Ability to learn and comprehend training material in English. - Excellent active listening and communication skills. - Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. - Good PC and internet navigation skills, including browser and system operations. - Typing-by-touch proficiency with high accuracy. - Prior experience in self-directed training and PC-based learning (preferred). - Ability to handle sensitive information and follow background check compliance standards. - Problem-solving orientation with the ability to handle and resolve customer concerns efficiently. - Prior experience in a multilingual contact center or customer support environment. Join UnifyCX, a transformative AI platform, as an Inbound Customer Service Agent and be part of a team that prioritizes measurable results, automation, talent enablement, and strict data ethics to deliver scalable, personalized, and compliant solutions for over 200 client programs. UnifyCX is a certified minority-owned business and an EOE employer committed to diversity.,