2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Inbound Customer Service Agent at UnifyCX in Mangalore, you play a crucial role in delivering exceptional customer experiences by addressing inquiries, resolving issues, and enhancing the customer journey. Join our team and be part of a transformative AI platform that prioritizes measurable results and values automation, talent enablement, strategic partnerships, and data ethics. **Key Responsibilities:** - Capture and document customer complaints professionally and empathetically, ensuring accuracy. - Demonstrate active listening and adapt communication style based on customers" tone, cultural context, and emotional state. - Efficiently manage complex customer issues to ensure timely ...

Posted 1 month ago

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Inbound Customer Service Agent GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Inbound Customer Service Agent at UnifyCX, your role is crucial in delivering exceptional customer experiences by addressing inquiries, resolving issues, and enhancing customer journeys. Your fluency in English, both written and spoken, along with a passion for problem-solving and service excellence will be key in this position. Key Responsibilities: - Capture and document customer complaints professionally and empathetically, ensuring accuracy according to issuer's protocols. - Demonstrate active listening and adapt communication style based on the customer's tone, cultural context, and emotional state. - Efficiently manage complex customer issues, ensuring timely and satisfactory res...

Posted 1 month ago

AI Match Score

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Inbound Customer Service Agent GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Inbound Customer Service Agent at UnifyCX in Mangalore, you will play a crucial role in delivering exceptional customer experiences across various programs. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless customer journey. The ideal candidate for this role is fluent in English, both written and spoken, and possesses a strong passion for problem-solving and service excellence. Your key responsibilities will include capturing and documenting customer complaints with professionalism and empathy, adapting your communication style based on the customer's tone and emotional state, efficiently managing complex customer issues to ensure ...

Posted 3 months ago

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